Medical Office Assistant - EDS Center

Medical University of South Carolina; Ashley (WV); On-site; USD 25,000 - 39,000; Full time

Job summary

Carolina Family Care, Inc. (CFC) is hiring an on-site patient access and financial counseling specialist for the West Ashley area.

You will greet patients, confirm demographics, schedule appointments, collect co-pays, and ensure accurate registrations while maintaining a friendly and professional atmosphere. You will evaluate coverage options, assist with Medicaid or other financial assistance applications, provide cost estimates with Epic, and guide patients through payment plans.

Qualifications

• High school diploma or GED required.
• At least 1 year of customer service experience preferred.
• Experience with hospital information systems or word processing preferred.
• Ability to interpret and apply financial procedures and regulations preferred.

Responsibilities

• Greet patients, schedule appointments, and register patients accurately.
• Collect co-pays and prior balances; ensure timely payments.
• Maintain confidentiality and protect patient information.
• Assist with Medicaid/financial assistance applications and insurance coverage.
• Provide cost estimates using Epic and discuss payment options with patients.
• Collaborate with clinical and billing teams to improve patient experience.

Skills

Customer service

Financial procedures

Communication

Data entry

Education

High school diploma or GED

Tools

EPIC

Hospital information systems

Job description

Job Description Summary

MUSC EDS center primary care is located in West Ashley and is an annual subscription concierge program connecting Ehlers-Danlos Syndrome (EDS) patients with a doctor specializing in primary care. The physician and support team will focus on preventive medical care and create wellness plans customized to patients’ unique needs while enhancing the patient experience by providing a high level of customer service. This dedicated partnership between patients and their physician includes convenient and immediate attention through same-day or next-day appointments, customized wellness plans, personalized care, direct access to physician and referral management to specialty care.

Entity

Carolina Family Care, Inc. (CFC)

Worker Type

Employee

Worker Sub-Type

Regular

Cost Center

CC004965 CFC PC West Campus EDS

Pay Rate Type

Hourly

Pay Grade

Health-21

Scheduled Weekly Hours

40

Job Description

Greets and welcomes patients and families in person or on the telephone. Optimizes the patients’ experience and clinic efficiency time by scheduling appointments appropriately, either by phone or in person.Maintains patient accounts by obtaining, recording, and updating personal and financial information accurately and effectively.Collects Co-pays and prior patient balances. Protects patients’ rights by maintaining confidentiality of personal and financial information. Position also involves customer service, message distribution, ancillary scheduling and referrals management.Ability to interact with medical professionals and other care team members from diverse cultures and backgrounds.

Responsible for evaluating scheduled patient visits to identify and resolve funding/coverage with either assistance applying for Medicaid, disability, financial assistance, insurance coverage, or resources identified revealing the ability to pay out of pocket for MUHA & UMA services; and provide patients co-payment/deductible/deposit information to be paid prior to services rendered.

Job Duties and Responsibilities:

• Obtain and update demographic and insurance information for all patients.
• Meet standard productivity metrics while performing the pre-registration and registration process.
• Complete all regulatory and compliance related forms for the visit.
• Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.
• Demonstrate commitment to positive patient and family experiences and excellence in customer service.
• Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect.
• Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable.
• Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications.
• Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services.
• Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve.
• Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account.
• For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC.
• Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)
• Work closely with internal and external peers and communicate at a high level of professionalism.
• Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication.
• To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics.
• Compliant with all MUSC Health Policies and Procedures.
• Other duties as assigned.

Required Minimum Training and Education:

• High school diploma or equivalent (GED).
• One (1) year of customer service experience.
• Ability to interpret and apply financial procedures and regulations preferred.
• Previous experience with hospital information systems or word processing preferred.
• undefined

Required Licensure, Certifications, Registrations:

N/A

Physical Requirements:

Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors.Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

Medical University of South Carolina participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here: http://www.uscis.gov/e-verify/employees