Medical Office Assistant – Day-One Benefits

AdventHealth; United States; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, Vision Insurance

Life Insurance

Disability Insurance

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Mental Health Resources and Support

Pet Benefits

Job summary

AdventHealth in Brevard, NC is seeking a full-time front desk/medical office support role. The position handles patient check-in, scheduling, and basic billing activities within a compassionate, faith-based health system.

The role emphasizes welcoming patients, collecting documents, and coordinating with departments to ensure smooth patient flow. Day shift, with benefits starting from Day One, aligns with AdventHealth's mission to extend the healing ministry.

Qualifications

• High School Grad or Equiv is required.

Responsibilities

• Facilitates medical record requests accurately and timely.
• Assists with daily closing procedures.
• Greets and directs patients in a friendly, welcoming, and timely manner.
• Demonstrates knowledge of department policies and procedures to assist patients appropriately.
• Answers the telephone and handles calls in a timely and friendly manner, including documentation of the call.
• Consistently responds to patient requests in a timely and professional manner.
• Collects required documents such as insurance cards and photo IDs for encounters.
• Schedules and confirms patient appointments prior to the appointment date to ensure a low no-show rate.
• Obtains insurance authorizations and verifies coverage prior to the patient's appointments, notifying the patient of the current status.
• Collects copays, deposits, deductibles, prior balances, coinsurance, and self-pay payments at the time of service per department policy.
• Establishes patient payment plans as required by department policy.
• Processes patient referrals accurately and timely.

Education

High School Grad or Equiv

Job description

AdventHealth in Brevard, NC is seeking a full-time front desk/medical office support role. The position handles patient check-in, scheduling, and basic billing activities within a compassionate, faith-based health system.

The role emphasizes welcoming patients, collecting documents, and coordinating with departments to ensure smooth patient flow. Day shift, with benefits starting from Day One, aligns with AdventHealth's mission to extend the healing ministry.