Medical Office Assistant – Alleghany County

App HealthCare; Northern (KY); Hybrid; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health insurance

Retirement plans

Life insurance

Parental leave

Paid leave

Job summary

AppHealthCare seeks a Medical Office Assistant for Alleghany Health Center, with expanded evening hours. The role supports clinical service programs, preparing patients, recording histories, and assisting in exams and routine procedures.

The position involves vital signs, lab specimen collection, and data entry in EMR, with opportunities for part-time or full-time status depending on shift preferences and community needs. Benefits are offered and training is provided.

Qualifications

• High school diploma or GED with medical office assisting training.
• Experience in clinical office settings is helpful.
• Ability to perform basic lab tests and record results accurately.

Responsibilities

• Collect vital signs and prepare patients for visits.
• Document findings in EMR according to agency policies.
• Assist providers and nurses with exams and procedures.
• Triage calls and assist patients with appointments and refills.
• Perform waived and moderate complexity lab testing.

Skills

Patient care

Infection control

Team collaboration

Communication skills

Clinical documentation

Education

High school diploma or GED with medical office assisting training

Tools

EMR system

Laboratory equipment

Job description

Career Posting – Medical Office Assistant – Expanded Hours

The Community

AppHealthCare serves the vibrant communities of Alleghany, Ashe, and Watauga Counties nestled in the beautiful Blue Ridge Mountains in Northwestern North Carolina. Take a quick look around and witness the many expressions of community pride and southern hospitality – a smile from someone walking downtown, a thriving culinary scene, and plenty of outdoor adventure. We experience the beauty of four seasons from white fluffy snow to colorful fall foliage. There is simply something special about these mountains and quaint small-town feels – come see for yourself!

Caring for Our Community

We are a local public health department and health center focused and committed to improving our communities' health and well-being through compassionate, high-quality care. We have about 120 full/part- time employees and about 10 contract employees. We are governed by two boards that provide strategic direction and oversight of agency functions. We have received numerous awards and distinctions for the care we provide and have recently achieved accreditation with honors. We are committed to caring for our community and providing excellent customer service.

Salary: $38,208 – $60,384 — Salary negotiable based on qualifications and experience

Location: Alleghany Health Center, 157 Health Services Road, Sparta, NC 28675

Hours: Evening clinic hours from 4:45 pm to 8:00 pm, Monday through Thursday. Opportunities available for part-time or full-time status, and will consider shift preference for 4 hours (4:00 pm-8:00 pm), 8 hours (12:00 pm-8:00 pm), 10 hours (10:00 am-8:00 pm) or 12 hours (8:00 am-8:00 pm).

Job Summary: This position serves as a clinical medical office assistant at the Alleghany County office of AppHealthCare. This position will fill a critical role by providing support in AppHealthCare’s clinical service programs. The selected employee will report to the Medical Assistant Supervisor. The employee will verify patient information by interviewing the patient, recording medical history, and confirming the purpose of the visit. Prepare patients for examination by performing vital signs, height, weight, vision, and hearing screenings; assist nurses and physicians in the clinic with standard assignments such as patient interviews, form preparation, data entry, patient exams, specimen collection, and standard care procedures. Perform laboratory functions such as waived and moderately complex testing, finger sticks, and venipuncture; prepare specimens for microscopic viewing and/or transport to an outside lab.

Major Duties & Responsibilities

• Collect vital signs, height and weight, vision, and hearing (when applicable) on all patients served by AppHealthCare, regardless of program assignment.
• Provide support for the Adult Health Clinic by interviewing patients and preparing them for the office visit with the provider (FNP or MD). Document findings according to agency policies in EMR, narrative, etc.
• Assist providers and RNs with exams, and procedures such as setup with appropriate instruments, equipment, and supplies.
• Triage primary care patient calls and assist patients with appointment and medication refill needs by assigning to other appropriate clinical staff.
• Contact patients with provider follow-up recommendations and lab results.
• Clean exam rooms in between patients to remove used items and prepare for the next patient according to proper infection control protocol. Keep the exam room stocked with supplies that are in good date and condition that pertain to all health department programs.
• Assist nursing and provider staff in obtaining and performing standard lab tests provided by this agency, both in-house and reference laboratories.
• Collection and/or preparation of specimens for testing.
• Complete all training requirements to perform lab tests and use equipment. Maintain laboratory competency requirements to perform CLIA-waived and moderately complex test procedures by completing quarterly testing records.
• Responsible for accurately performing all test procedures assigned, and documenting lab results in EMR correctly without error.
• Routinely maintain and check all laboratory equipment to ensure that they produce accurate and controlled testing results. Keep complete equipment and instrument records of function checks, routine maintenance, and repairs.
• Maintain testing records of laboratory test orders and tracking result reports.
• Maintain record of labs ordered each day to ensure all lab results have been received in a timely manner, and assigned to the appropriate provider or nurse.
• Follows guidelines for employee and patient safety set forth by AppHealthCare Exposure Control Plan, Medical Waste Management Program, and OSHA’s Chemical Hygiene Plan. Agrees to participate in initial in-service at the time of employment and thereafter as deemed necessary by the Medical Assistant Supervisor and Lab Manager. Documentation and participation in such in-services are mandatory by law and are required for continued employment.

Knowledge, Skills & Abilities

• Knowledge of the principles and practices of patient care and techniques of infection control.
• Knowledge of common health and safety precautions while working in local health departments or clinical practice settings.
• Ability to work with staff and patients, under supervision, as set up by departmental policies.
• Ability to maintain patient records by documenting patient examination, medications, history, treatment, and lab results accurately.
• Ability to maintain patient confidence, and use sound judgment and empathy in relation with patients.
• Ability to follow oral and written instructions.
• Ability to adhere to professional standards, policies, and procedures set forth by state, and local requirements.
• Ability to demonstrate competency in clinical skills required.

High school or General Educational Development diploma; completion of a one-year formal training course in medical office assisting at a community college or technical institute; or High school or General Educational Development diploma and a combination of one year of clerical and health/dental-relatedexperience; or an equivalent combination of education and experience.

For questions or more information, please contact AppHealthCare Human Resources:
[phone] x1119 | [e-mail] | AppHealthCare.com

We offer a variety of paid and voluntary employee benefits including retirement plans, health insurance, life insurance, paid parental leave and annual and sick leave, and more. For more information about benefits, visit our website.

AppHealthCare recruits team members who share our values of Integrity, Drive, Resilience, Service, and Community and actively support the overall public health mission of the agency.

AppHealthCare is committed to providing equal employment opportunity (EEO) to all persons regardless of race, color, religion, sex, national origin, political affiliation, physical or mental disability, age, veteran’s status, family medical or genetic information, sexual orientation, gender status, pregnancy, gender identity or other non-merit based factors. All recruitment and selection activities will be administered according to EEO principles, to have a diverse workforce that reflects the population of the communities the District serves.

AppHealthCare is a recovery-friendly workplace.