Medical Office Assistant

GQ Internal Medicine and Pediatrics; Salisbury (NC); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Job summary

GQ Internal Medicine and Pediatrics seeks an experienced Front Office Specialist to be the first point of contact for patients. The role emphasizes accurate registration, insurance verification, copay collection, and precise scheduling within Epic EMR workflows to support patient experience and revenue cycle health.

Responsibilities include greeting patients, inputting demographics into Epic (Cadence/Prelude), managing high-volume calls, verifying eligibility, handling payments, and resolving

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• Minimum 2+ years of medical front office experience.
• Expertise in Epic EMR (Cadence/Prelude/Resolute PB or MyChart) required.
• Strong knowledge of medical billing workflows and insurance types.
• Excellent communication and cash-handling skills; HIPAA compliant.
• Ability to multitask in a high-volume clinical setting.

Responsibilities

• Greet patients and manage front desk operations, check-in/check-out, and maintain a welcoming environment.
• Input accurate demographic, clinical, and billing information into Epic during registration.
• Handle high-volume calls, schedule appointments, and coordinate referrals and follow-ups.
• Navigate Epic workqueues to correct registration, coverage, or scheduling errors.
• Perform real-time insurance eligibility verification and prior authorization clearance.

Skills

Communication skills

Customer service

De-escalation

Multi-tasking

Education

High School Diploma or equivalent

Associate degree in Healthcare Administration or related field

Tools

Epic EMR

Job description

Department: Administrative & Patient Access Services

Reports To: Practice Manager / Revenue Cycle Supervisor

Position Summary

We are seeking an experienced, detail-oriented Front Office Specialist with advanced proficiency in Epic EMR and medical billing workflows. In this role, you will serve as the first point of contact for patient care while driving front-end revenue cycle performance. The ideal candidate ensures accurate patient registration, seamless insurance verification, precise copay/co-insurance collection, and flawless appointment scheduling to support both patient experience and practice financial health.

Key Responsibilities

Patient Reception & Administrative Operations

• Greet patients warmly, execute check-in and check-out procedures, and maintain a welcoming front desk environment.
• Collect and input accurate demographic, clinical, and billing information into Epic (Cadence/Prelude) during registration.
• Manage high-volume inbound phone calls, schedule appointments, and coordinate patient referrals and follow-up visits.
• Navigate and resolve Epic workqueues (WQs) daily to correct registration, coverage, or scheduling errors.
• Perform real-time insurance eligibility verification (RTE) and prior authorization clearance before patient arrivals.
• Calculate, explain, and collect patient financial responsibilities at check-in, including copays, deductibles, co-insurance, and outstanding balances.
• Post patient payments accurately into Epic, issue receipts, and balance end-of-day daily cash drawers and deposit batches.
• Identify and resolve front-end claim denials related to registration errors, missing prior authorizations, or incorrect coverage details.
• Assist patients with billing inquiries, payment plans, and financial assistance applications.

Qualifications & Requirements

Education & Experience

• High School Diploma or equivalent required; Associate degree in Healthcare Administration or related field preferred.
• Minimum 2+ years of medical front office experience in an outpatient or ambulatory setting.
• Demonstrated expertise in Epic EMR (Cadence, Prelude, Resolute PB, or MyChart) is required.
• Strong working knowledge of medical billing workflows, insurance types (Commercial, Medicare, Medicaid, HMO/PPO), ICD-10, and CPT coding basics.
• Proficiency in navigating complex electronic health record (EHR) systems and workqueue management.
• Excellent communication, interpersonal, and de-escalation skills.
• Strong math and cash-handling skills with high attention to detail.
• Ability to multitask efficiently in a high-volume clinical environment while maintaining patient privacy (HIPAA compliance).

Benefits & Compensation

• Pay Range: per hour, commensurate with experience
• Medical, Dental, and Vision Insurance
• Paid Time Off (PTO) and Paid Holidays
• 401(k) retirement plan with employer matching