Medical Office Assistant

Vernon J Harris East End Community Health Center; Richmond (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401(k) with match

Life Insurance

Short-Term Disability

PTO

Floating Holidays

EAP

Public Service Loan Forgiveness

Job summary

Capital Area Health Network (CAHN) in Richmond, VA is seeking a Medical Office Assistant to support patient care and referral coordination in a fast-paced healthcare environment. This on-site role serves as a key point of contact for patients, providers, and insurance partners, ensuring timely access to specialty care and excellent customer service.

Responsibilities include coordinating referrals, verifying insurance, scheduling, maintaining accurate EHR documentation, sending reminders, and

Qualifications

• High school diploma or equivalent required.
• Bilingual fluency in Spanish and English preferred.
• Experience with EHR systems and insurance verification preferred.

Responsibilities

• Coordinate and process patient referrals to specialty providers.
• Provide support to patients regarding referrals, appointments, and required documentation.
• Communicate with provider offices, specialists, and insurance companies to facilitate scheduling and authorizations.
• Monitor referral status and follow up to ensure timely completion.
• Maintain accurate documentation in the EHR.
• Assist with insurance verification and prior authorizations.
• Send appointment reminders and follow‑ups to patients.
• Collaborate with clinical and administrative teams to support continuity of care.

Skills

Bilingual English/Spanish

EHR experience

Insurance verification

Customer service

Referral coordination

Communication skills

Education

High school diploma or equivalent

Tools

EHR software

Job description

Medical Office AssistantCapital Area Health Network (CAHN)Richmond, VA — On‑Site PositionMake a real impact with Capital Area Health Network (CAHN), a dynamic and growing Federally Qualified Health Center (FQHC) located in the heart of Richmond, VA. We’re expanding our team and seeking talented, mission‑driven professionals who want to elevate community health. At CAHN, we innovate, we serve with purpose, and we are just better. Step into a role where your work creates lasting change.Our Core ValuesCompassion – We treat every person with dignity and fairness, ensuring no one feels alienated or discriminated against.Accountability – We safeguard confidentiality and remain transparent with all stakeholders.Reverence – We are called to serve and uplift those in need while fostering mutual respect.Excellence – We commit to continuous learning to deliver culturally responsive, high‑quality care.Stewardship – We manage resources responsibly for the benefit of our organization and community.Who We AreCAHN provides comprehensive primary care, dental services, and behavioral health support, ensuring every person receives the quality care they deserve—regardless of background or circumstance.Our Mission:To deliver effective, accessible, and culturally responsive care, education, and advocacy that promote health and quality of life.Discover a place where your work makes a difference.Discover Capital Area Health Network.Capital Area Health Network (CAHN) is seeking a Medical Office Assistant to support patient care and referral coordination in a fast-paced healthcare environment. This role serves as a key point of contact for patients, providers, and insurance partners, ensuring timely access to specialty care and exceptional customer service.Key ResponsibilitiesCoordinate and process patient referrals to specialty providers.Provide support to patients regarding referrals, appointments, and required documentation.Communicate with provider offices, specialists, and insurance companies to facilitate scheduling and authorizations.Monitor referral status and follow up to ensure timely completion.Maintain accurate documentation in the Electronic Health Record (EHR).Assist with insurance verification and prior authorizations.Send appointment reminders and follow-up communications to patients.Collaborate with clinical and administrative teams to support continuity of care.ScheduleMonday-Tuesday: 8:00 a.m. - 7:00 p.m.Wednesday-Friday: 8:00 a.m. - 5:00 p.m.Occasional extended hours as needed.On-site position.BenefitsMedical, Dental, and Vision InsurancePrescription Drug CoverageSupplemental Benefits through Colonial Life401(k) with up to 3% Company MatchEmployer-Paid Life & AD&D InsuranceShort-Term Disability CoveragePTO Accrual Beginning Day OneSelf-Care Floating Holidays8.5 Paid HolidaysEmployee Assistance Program (EAP)Public Service Loan ForgivenessJoin Capital Area Health Network (CAHN) and help connect patients to the care they need while making a meaningful impact on the health and well-being of our community.High school diploma or equivalent required.Bilingual fluency in Spanish and English required.Medical office, referral coordination, or healthcare administration experience preferred.Experience with EHR systems and insurance verification preferred.Strong communication, organizational, and customer service skills.At Capital Area Health Network, we are committed to fostering a culture of Compassion, Accountability, Reverence, Excellence, and Stewardship (CAHN CARES) while supporting our employees in delivering exceptional care to the communities we serve.Commitment to Our Workforce and CommunityCapital Area Health Network is committed to fostering a workplace culture that reflects our mission of service, compassion, and excellence. We strive to create an environment where employees feel respected, supported, and empowered to contribute their talents toward improving the health and well-being of the communities we serve.