Medical Office Assistant

Astera Cancer Care; Grand Rapids (MI); On-site; USD 32,000 - 48,000; Full time

Job summary

The Cancer & Hematology Centers in Grand Rapids, MI is seeking a Registration Specialist to support and collaborate with the clinic team. You will greet patients, verify demographics and insurance, collect payments, and prepare intake paperwork to ensure smooth pre-visit workflows.

Education of a high school diploma or equivalent is required; one year in outpatient physician practice or healthcare setting is preferred.

Qualifications

• Education: High School diploma or equivalent.
• Experience: Preferred one year in outpatient physician practice or healthcare setting.
• Registration and pre-visit coordination experience preferred.

Responsibilities

• Greets and communicates with patients and visitors in a caring and respectful manner.
• Completes patient registration process and check-in by verifying demographics and insurance information, collecting payments and co-payments, providing intake paperwork, and receiving patient requests for completing paperwork and obtaining medical records.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• May be pulled to work at other CHC sites based on clinic and patient needs.
• All other duties as assigned.

Skills

Customer service

Communication

Education

High School diploma

Job description

Our Mission: At The Cancer & Hematology Centers we are dedicated to help, healing and hope for cancer patients and their families. We provide our patients with advanced treatments, innovative research and, above all else, compassionate care. Our patients receive the most comprehensive, contemporary cancer care balanced with the compassion of a dedicated nursing and support staff. Treating cancer requires a team of committed and caring health care professionals working together to understand and address your needs. In addition to caring physicians, we have a full range of support staff available to assist you and your family, such as oncology-certified nurses, social workers, experienced lab and pharmacy personnel and a psychologist. Our focus is not just on healing but also on helping and offering hope. We know that being diagnosed with cancer is a life-changing event, and it takes a lot of adjustment to accept the emotional and physical realities of this disease. Our staff understands what you're going to offer compassion and resources to help. To us, it's important that healing isn't just centered on your disease site. Our cutting-edge cancer care is available close to home. Our medical staff have close ties to prominent hospitals and ongoing cancer research, and we bring those breakthrough advances to our regional centers to progress the level of care that is offered right here at home.

Why Join Us?

We are looking for talented and high-motivated individuals who demonstrate a natural desire to support the meaningful work of community oncologists and the patients we serve.

Job Description

As a Registration Specialist, you will facilitate excellent patient care by supporting and collaborating with the clinic team. You will provide customer service when greeting patients and family, collecting their information, and completing any other pre-visit needs.

Desired/Required Qualifications

Education: High School diploma or equivalent

Experience: Preferred one year experience in an outpatient physician practice or healthcare setting.

Primary Duties and Responsibilities

• Greets and communicates with patients and visitors in a caring and respectful manner,
• Completes patient registration process and check-in by verifying demographics and insurance information, collecting payments and co-payments, providing intake paperwork, and receiving patient requests for completing paperwork and obtaining medical records.
• Assume day-to-day accountability for the delivery of quality services through consistent application of policies, procedures, protocols, and standards.
• Collaborates with other care team members and anticipates their needs to ensure coordinated patient care.
• Assists with ongoing quality improvement to provide efficient, cost-effective care.
• Engages in continuous education and training to maintain skills, knowledge, and competency to complete functions of role.
• May be pulled to work at other CHC sites based on clinic and patient needs.
• All other duties as assigned.

Providing advanced treatments and compassionate care close to home.