Medical Office Assistant

Children's Hospital of Michigan; Detroit (MI); On-site; USD 36,000 - 48,000; Full time

Job summary

Children’s Hospital of Michigan is seeking a dedicated Medical Assistant/Patient Services Assistant to support patient flow in outpatient settings. You will greet and register patients, collect demographics and insurance data, schedule appointments, and assist physicians during exams.

The role requires handling vital signs, basic procedures, and accurate charting while supporting billing and referrals as needed. Day shifts, full-time position, with opportunities for growth.

Qualifications

• High school diploma or GED required.
• Completion of CMA/NA/EMT programs or six months of office-based MA experience.
• One year of MA or Patient Care Associate duties preferred.
• Medical Assistant certification is preferred.

Responsibilities

• Greet visitors, register patients, and schedule appointments.
• Obtain demographics, insurance data, and process payments.
• Prepare exam rooms and assist during physician examinations.
• Take vital signs and document in patient charts.
• Assist with procedures, injections, EKGs, and basic tests.
• Manage referrals, scheduling, and billing data entry.
• Support lab slips, documentation, and training of new personnel.

Skills

Analytical ability

Interpersonal skills

Adaptability under strain

Vital signs knowledge

Education

High school diploma or GED

Nurse Assistant Program or equivalent training

Medical Assistant Program or equivalent experience

EMT training

Phlebotomy training

Job description

Embark on a rewarding career with Children’s Hospital of Michigan. If you are a compassionate healthcare professional eager to contribute to patient care, this is your opportunity where your skills make a difference every day. Join us in delivering exceptional healthcare with a personal touch.

Benefit Statement

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. That’s why we offer more than a job – we provide a comprehensive benefit package that prioritizes your health, professional development, and work-life balance. The available plans and programs include:

• Medical, dental, vision, and life insurance
• 401(k) retirement savings plan with employer match
• Generous paid time off (PTO)
• Career development and continuing education opportunities
• Health savings accounts, healthcare & dependent flexible spending accounts
• Employee Assistance program, Employee discount program
• Voluntary benefits include pet insurance, legal insurance, accident and critical illness

insurance, long term care, elder & childcare, auto & home insurance.

Note: Eligibility for benefits may vary by location and is determined by employment status

Summary Description

NOTE: Refer to Medical Office Assistant Scope of Practice addendum, attached.

Under general supervision, and according to established policies and procedures, performs the duties of a Medical Assistant and Patient Services Assistant for assigned area. Greets visitors, registers patients, contacts various insurance providers and schedules patients according to established guidelines. Assist physician or physician extender with patient examination by preparing exam room, taking vital signs, assisting during exam, etc.

• Greets visitors, answers telephones and directs calls and visitors to appropriate place or person.
• Registers patients for outpatient services. Obtains necessary demographic, insurance and related data according to policies and procedures.
• Contacts various insurance providers to determine benefit levels and patient co-pays, as needed. Collected and posts payments and prepares daily deposits for monies received.
• Pulls and prepares patient charts prior to appointment. Files notes, prescriptions, face sheets and other documentation in medical record. Copies and releases medical record information, as needed.
• Assists physician with patient examinations by preparing exam room, helping to move or position patients for procedures, handling instruments, etc.
• Takes vital signs such as temperature, blood pressure and weight. Documents patient’s reason for visit and vital signs in patient’s chart.
• May perform any of the following medical procedures: giving non-intravenous injections, venipuncture, performing EKG’s, assisting with stress tests, routine x-rays, PFT’s, and other related activities.
• Obtains referrals and schedules patient’s appointments or procedures according to guidelines.
• Enters, reviews, researches and corrects computerized records of patient billing information. Provides billing company with companies of all payments and rejections.
• Performs various other support duties such as preparing laboratory slips or statistical data, typing various correspondence, training new personnel, etc.
• Follows established policies and procedures to meet minimum like safety standards of JCAHO/OSHA. Actively participates in all safety training including but not limited to cardiopulmonary resuscitation (CPR) and annual safety training.

Skills Required

• Analytical ability necessary to handle patient problems, review and verify insurance information, research billing problems and compile data for statistical reports.
• Interpersonal skills necessary to effectively communicate with patients, physicians and other personnel.
• Some mental/visual strain due to posting of payments, reviewing insurance information, etc.
• Technical knowledge of blood pressure techniques.

Qualifications

Minimum Qualifications

• High school diploma or GED.
• Graduation from a school of practical nursing ...OR...
• Completion of one of the following:
• PCA/PCT Program
• Nurse Assistant Program or equivalent training.
• Medical Assistant Program, or six months of experience in a doctor’s office or related area performing Medical Assistant duties.
• EMT
• Phlebotomy training program. Six months direct patient care experience, preferred.
• One year of previous experience performing Medical Assistant or Patient Care Associate duties.
• One year of previous experience performing medical office clerical (e.g. insurance verification, authorizations, medical billing, EMR usage) duties in a doctor’s office or related area.
• Medical Assistant certification preferred.

Facility Description

Children’s Hospital of Michigan is an international leader in pediatric and adolescent medicine. Surgical services include general, thoracic, reconstructive and cardiovascular. Imaging technology designed specifically for children provides advanced diagnostic services including Positron Emission Tomography (PET) and MRI. The Children’s Hospital of Michigan Emergency Department is a verified Level 1 Pediatric Trauma Center and dedicated pediatric burn center. Experts in pediatric critical care, rehabilitation, and neonatal and perinatal medicine provide care for thousands of children every year at Children’s Hospital of Michigan, Children’s Hospital of Michigan - Troy and six ambulatory sites.

EEO Statement

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status.

Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

Job: Nursing

Primary Location: Detroit, Michigan

Facility: DMC Children's Hospital of Michigan

Job Type: Full Time

Shift Type: Day

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Tenet participates in the E-Verify program. Follow the link below for additional information.

E-Verify: http://www.uscis.gov/e-verify

The employment practices of Tenet Healthcare and its companies comply with all applicable laws and regulations.

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Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.