Medical Laboratory Dispatch 8AM-4PM

Diamond Medical Laboratories; Owings Mills (MD); On-site; USD 55,000 - 85,000; Full time

Job summary

Apploi in Owings Mills, MD is seeking a detail-oriented Medical Dispatch Assistant Manager to oversee daily dispatch operations, answer inbound calls, schedule home visits, and ensure seamless communication among patients, couriers, and healthcare providers. The role emphasizes accuracy in data entry, STAT tracking, EMR management, and timely reporting.

You will supervise morning staff and assist the Dispatch Manager with performance metrics and reporting.

Qualifications

• Strong customer service skills.
• Proficiency in computer systems and data entry.
• Excellent phone etiquette and communication skills.
• At least 2 years of medical experience is required.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

Responsibilities

• Answer incoming calls and assist with inquiries.
• Schedule home call appointments with patients.
• Enter STATs and home calls into the EMR system.
• Dispatch STAT calls and track progress in real time.
• Verify STAT data in EMR daily.
• Document dispatch and arrival times.
• Enter requisitions and create patient accounts in EMR.
• Call facilities to report critical lab results.
• Dispatch pickups for specimen collection tasks.
• Scan requisitions and billing information.
• Oversee morning team members.
• Assist Dispatch Manager with reporting and metrics.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Phone etiquette

Multitasking

Attention to detail

Job description

Position Summary

We are seeking a detail-oriented and customer-focused Medical Dispatch Assitant Manager to support our team by managing incoming calls, scheduling appointments, dispatching services, and ensuring efficient communication between patients, couriers, and healthcare providers. This role requires strong organizational skills, attention to detail, and the ability to multitask in a fast-paced environment.

Job Responsibilities

• Answer Incoming Calls: Assist callers with inquiries, including taking STAT information, sending reports, and responding to general questions.
• Patient Scheduling: Contact patients to schedule home call appointments.
• Data Entry & System Management: Enter STATs and home calls into the system while ensuring accuracy.
• Monitor & Track STAT Requests: Input STAT information into spreadsheets, dispatch STAT calls, and track their progress in real time.
• Daily STAT Verification: Research and confirm that all STATs are correctly entered into the EMR system.
• Time Documentation: Record dispatch and arrival times for all STAT calls.
• Requisition Management: Enter requisitions into the EMR system and create new patient accounts as needed.
• Critical Reporting: Call facilities to report critical lab results promptly.
• Courier Dispatching: Assign and schedule pickups for COVID-19 and other specimen collection tasks.
• Scanning & Documentation: Scan requisitions and billing information for record-keeping.
• Task Completion Oversight: Ensure that all home calls and STATs are assigned and completed in a timely manner.
• Managing the morning team members
• Assisting the Dispatch Manager with reporting and performance metrics
• Other Duties as Assigned.

Required Skills & Qualifications

• Strong customer service skills.
• Proficiency in computer systems and data entry.
• Excellent phone etiquette and communication skills.
• At least 2year of medical experience is required.
• Ability to multitask and prioritize tasks effectively.
• Strong attention to detail and organizational skills.

This position offers flexibility while playing a vital role in our healthcare dispatch operations. If you have a background in medical services and thrive in a fast-paced environment.