Medical Laboratory Aide - Phlebotomist (46594)

Dilkon Medical Center | Winslow Indian Health Care Career Page; Winslow (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Dilkon Medical Center is seeking an experienced phlebotomist to support the Winslow Indian Health Care Center in Winslow, AZ. The role requires phlebotomy services, specimen processing, and patient communication within a hospital-based laboratory setting.

The position is full-time with responsibilities across chemistry, hematology, serology, and urinalysis workflows; confidentiality and safety compliance are essential.

Qualifications

• High School Diploma or GED; Certified Phlebotomist required or Medical Assistant cert with phlebotomy experience.
• Preferred experience with point-of-care test review.
• Bilingual English and Navajo preferred.
• Valid unrestricted and insurable driver’s license.
• Background check and ICPCVP Act requirements.

Responsibilities

• Procure blood samples by venipuncture, fingerstick, or heelstick on patients of all ages.
• Assess patient condition and medication schedule to ensure quality specimens.
• Document time, date, test type, and status; enter orders in RPMS.
• Explain procedures to patients and provide testing information to reduce anxiety.
• Maintain and organize specimen storage, centrifuge in-house samples, and package reference samples.

Skills

Phlebotomy

Confidentiality

Verbal and written communication

Customer service

Teamwork

Adaptability

Reliability

Bilingual: English and Navajo

Education

High School Diploma or GED

Certified Phlebotomist

Medical Assistant certification with phlebotomy experience

Tools

RPMS (Resource Patient Management System)

Outlook

Microsoft Word

Microsoft Excel

PowerPoint

Job description

Job Details: Level: Experienced. Job Location: Winslow Indian Health Care Center – Winslow, AZ 86047. Position Type: Full‑Time. Education Level: High School Diploma. Travel Percentage: None. Job Shift: Any.

Under general supervision of the Laboratory Manager, this role assists clinical laboratory scientists and lab technicians at Dilkon Medical Center (DMC) and Winslow Indian Health Care Center (WIHCC). The primary duty is performing phlebotomy services while supporting the laboratory mission and maintaining confidentiality of all privileged information.

Essential Duties & Responsibilities

• Maintain regular attendance and punctuality.
• Procure blood samples by venipuncture, fingerstick, or heelstick on patients of all ages using prescribed safety and infection control procedures.
• Assess patient condition and medication schedule to ensure a quality specimen is drawn for accurate test results.
• Determine specimen collection times based on caregiver input.
• Evaluate physician orders, confirm test orders, and accession orders for both in‑house and reference laboratory samples into the Resource Patient Management System (RPMS).
• Consult with providers on unusual orders or requests.
• Cancel and consolidate duplicated test orders to avoid unnecessary patient draws.
• Identify patients accurately according to laboratory policy and document appropriate information such as time, date, initial and type of test, and patient status.
• Explain collection procedures and provide general testing information to facilitate patient understanding and reduce anxiety.
• Give patient instructions to ensure accurate specimen collection or preparation.
• Serve as a resource to patient‑care areas regarding test ordering or specimen collection questions.
• Process specimens promptly: centrifuge in‑house samples and send correct samples to the appropriate laboratory area; perform aliquoting and packaging for reference laboratory samples.
• Perform moderately complex tests in chemistry, coagulation, hematology, serology, and urinalysis (e.g., hemoglobin, hematocrit, CBC, sedimentation rate, urinalysis screening).
• Receive instrument results and pass information to higher‑grade personnel for acceptance and approval.
• Maintain laboratory records to ensure proper storage and disposal.
• Train and orient new phlebotomy employees and students as needed.
• Order department supplies to ensure uninterrupted specimen collection.
• Attend meetings regarding safety and quality control to stay informed of current lab and hospital policies.
• Organize and maintain specimen storage per department policy and procedure.
• Maintain centrifuges and refrigerators through scheduled and unscheduled preventive maintenance.
• Set up or perform primary inoculation of specimens onto appropriate biological media; prepare slides for microscopic examination.
• Deliver paper reports to appropriate providers.
• Participate in the laboratory quality assurance program.
• Complete tasks or duties assigned by a supervisor.
• Uphold confidentiality and patient care principles to the fullest extent.
• Adhere to all professional and ethical standards of the healthcare industry.
• Follow WIHCC personnel policies, departmental rules, and regulations.
• Interact honestly, trustworthily, and dependably with patients, employees, visitors, and vendors.
• Demonstrate cultural awareness and sensitivity.
• Comply with all Human Resources requirements.
• Perform other duties as assigned.

Qualifications

Minimum Qualifications

• High School Diploma or GED; Certified Phlebotomist required or Medical Assistant certification with at least three months of recent experience in a clinical laboratory phlebotomy setting.
• Preferred experience with point‑of‑care test review.
• Bilingualism in English and Navajo language preferred.
• Valid unrestricted and insurable driver’s license.
• Pass a background investigation and meet Child Care position requirements as defined by the Indian Child Protection and Family Violence Prevention Act (ICPFVP Act).

Knowledge, Skills, and Ability

• Knowledge of proper blood‑draw order for each test.
• Knowledge of strong work ethic principles.
• Knowledge of moderately complex tests in chemistry, coagulation, hematology, serology, and urinalysis.
• Knowledge of confidentiality principles.
• Basic computer skills (Outlook, Word, Excel, PowerPoint).
• Understanding of basic medical terminology of clinical laboratory science.
• Compliance with personal protective equipment requirements protecting against exposure to blood, chemicals, and other hazardous substances.
• Dependable attendance and job performance.
• Ability to meet attendance, overtime, and reliability requirements.
• Ability to accept and learn from feedback.
• Effective verbal and written communication skills.
• Exceptional customer‑service orientation.
• Positive interpersonal skills and teamwork ability.
• Adaptability to changing organizational needs.

Physical Demands

Employee must routinely walk, sit, use hands and fingers, handle objects, reach, stand, climb, balance, stoop, kneel, crouch, or crawl. Occasional lifting of objects up to 50 pounds is required.

Work Environment

Work is performed in an office or outdoor setting with moderate noise levels. The environment involves exposure to blood‑borne pathogens, hazardous chemicals, and potentially dangerous equipment. Regular adherence to safety protocols is required. Work schedules may include evening, weekend, overnight shifts, extended hours, or irregular schedules as operational needs dictate.

As required by P.L. 93‑638, absolute preference will be given to qualified Navajo applicants. If none are available, preference will be given to qualified American Indian applicants.