Medical Interpreter- PRN Duke Regional Hospital

Duke Health; Durham (NC); On-site; USD 45,000 - 65,000; Part time

Job summary

Duke Regional Hospital in Durham, NC seeks a Medical Interpreter to support non-English speaking patients within the Duke Health System. The role requires clear, accurate interpretation across medical, administrative and ancillary encounters, upholding patient dignity and confidentiality.

Provide interpreter services and convey exact messages between patients and Duke staff, document encounters promptly, and participate in ongoing education to maintain certification and competency.

Qualifications

• High-School Diploma or equivalent; completion of conversation competency testing in secondary language.
• Knowledge of Medical Terminology.
• Experience in healthcare settings preferred.

Responsibilities

• Provide interpreter services and convey exact messages between Duke staff and patients; document encounters and maintain confidentiality.

Job description

At Duke Health, we're driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. No matter where your talents lie, join us and discover how we can advance health together.

About Duke Regional Hospital

Pursue your passion for caring with Duke Regional Hospital in Durham, North Carolina. With 388 beds it is the second largest of Duke Health's four hospitals and offers a comprehensive rangeofmedical, surgical, and diagnostic services, including orthopedics, weight-loss surgery, women's services, and heart and vascular services.

Job Summary

Duke Regional Hospital, Durham, NC. Perform a variety of interpretation, translation and Medical escort services to assist non-English speaking patients receiving care within the Duke Health System.

Hours

Duke Regional Medical Interpreter department is staffed 24 hours a day, 7 days a week. PRN position hours are as needed. Flexibility is required to provide coverage for call-outs and holidays as needed.

Work Performed

Provide interpreter services, and convey the exact message as opposed to summarizing the information in a way that is subjective. Provide documentation as required. Ensure that information pertaining to the patient's outpatient services, hospitalization, (i.e. advanced directives, consents from treatment, diagnosis and prognosis, treatment plan, follow-up appointments and health care education) are accurately communicated. Participate as a neutral party as a conduit of information that flows between Duke staff and the patient/visitor. The patient's questions/concerns regarding this information are to be appropriately addressed and documented by Risk Management Directives. Ensure all encounters are recorded in Service Hub. Maintain accurate and timely electronic documentation of all service requests and provisions. Promote customer satisfaction related to Duke services; notify the Supervisor of any issues that may be problematic for patients or Duke staff. Participate in continuing education programs and competency training to enhance professional role. Ensure all policies and procedures related to process, service, and employee work rules are followed. Maintain confidentiality in all matters related to patient care and visitors. Participate in on-call coverage to provide interpretation services during non-business hours and business hours as assigned. Perform other related duties incidental to the work described herein.

Knowledge, Skills And Abilities

Ability to work with diverse populations from various economicalbackgrounds and age groups. Ability to work as an effective member of a dedicated team. Ability to work in a fast paced Health Care environment with a variety of customer service needs. Accurate and appropriate interpretation skills always. Current N.C. Driver's License with driving record suitable to Duke Van operations and corporate risk management, if applicable.

Level Characteristics

N/A

Minimum Qualifications

Education

High-School Diploma or equivalent. Successful completion of conversation competency testing in secondary language (not applicable to ASL). Knowledge of Medical Terminology.

Experience

Previous experience in a Health Care setting preferred.

Degrees, Licensures, Certifications

For ASL positions: Current North Carolina Interpreter and Transliterator License required. RID National Certification (NIC, CDI, or equivalent) upon date of hire or within 6 months.

Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex (including pregnancy and pregnancy related conditions), sexual orientation or military status.

Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it is essential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values.

Essential Physical Job Functions

Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and provision for requests for reasonable accommodation will be provided by each hiring department.