Medical Interpreter - Patient Experience - PRN

Veterans in Healthcare; Gainesville (GA); On-site; USD 25,000 - 39,000; Part time

Job summary

Northeast Georgia Health System is seeking a part-time Medical Interpreter-Patient Experience to support non-English speaking patients and families across the facility. You will interpret and translate, inform leadership of cultural influences, and act as a liaison to improve patient experience.

Candidates should be bilingual (English/Spanish) with at least one year of customer service experience. High school diploma or GED is required; knowledge of medical terminology is a plus.

Qualifications

• Fluent in English and Spanish; proven customer service experience.
• High School Diploma or GED required.
• Medical terminology knowledge is helpful but not required.

Responsibilities

• Provide complete and accurate interpretation without altering meaning.
• Interpret potentially profane language while remaining neutral.
• Remain neutral and separate personal beliefs from others.
• Assist with interpretation of forms and obtaining patient signatures.
• Coordinate appointments for foreign-language speaking patients.
• Prioritize tasks to deliver high-quality work with minimal supervision.

Skills

Bilingual English/Spanish

Customer service

Medical terminology (helpful)

Education

High School Diploma or GED

Tools

Computer software

Job description

Apply locations Gainesville, GA Braselton, GA time type Part time

Job Category: Administrative & Clerical

Work Shift/Schedule: Varies

Northeast Georgia Health System is rooted in a foundation of improving the health of our communities.

About The Role

Job Summary The Medical Interpreter-Patient Experience provides a wide range of support services, including providing interpretation and translation activities for non-English speaking patients and families across the entire facility. Informs departmental leadership of any cultural influences that affect the care and compliance of the patient. Acts as a highly visible and accessible patient and family advocate that acts as a liaison between patients and the organization. Offers a specific channel for patients and families for information, general assistance, and referral to appropriate resources. The Medical Interpreter-Patient Experience will ensure a personal touch to the patient's hospitalization or outpatient service and help alleviate fears and anxieties for both patient and families, as well as be exceptionally responsive to various customer satisfaction issues.

Minimum Job Qualifications

Licensure or other certifications: Educational Requirements: High School Diploma or GED. Minimum Experience: One (1) year customer service-related experience. Must be bi-lingual in both English and an identified foreign language (Spanish). Other: Preferred Job Qualifications Preferred Licensure or other certifications: Preferred Educational Requirements: Preferred Experience: Knowledge of medical terminology helpful. Other: Job Specific And Unique Knowledge, Skills And Abilities Fluent oral/written communication skills in English and an identified foreign language (Spanish), and the ability to communicate effectively with patients/families, other healthcare staff, and external providers of service. Provides interpretation and translation services. Ability to handle complex, timely, and confidential information with discretion and possess the ability to prioritize tasks in order to deliver high quality work, with minimal supervision, against tight time deadlines and to work confidentially and sensitively Demonstrate proficiency with computers and computer software Ability to work effectively cross-culturally

Essential Tasks And Responsibilities

• Renders a complete and accurate interpretation without altering, omitting, and/or adding anything to the meaning of what is stated or written.


• Verbal interpretation may include interpretation of profane language.


• Remains neutral in interpretations allowing each party to express themselves.


• Separates personal belief from those of the other parties.


• Assists with interpretation of unit forms, as well as communication regarding consent forms and obtaining patient signatures.


• Coordinates time with staff and physicians for scheduled appointments for identified foreign language speaking patients.


• May assist as needed or as ne