Medical Insurance Customer Service Advisor

Hirebridge; Orlando (FL); Remote; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Medical Insurance Customer Service Advisor to join their remote team. In this role, you will be the first point of contact for patients, guiding them through the billing process and addressing their concerns with professionalism and empathy. This position offers a unique opportunity to make a positive impact on patient care while enjoying the flexibility of a 100% work-from-home model. With a focus on innovation and quality service, this company provides excellent benefits, including health, vision, and dental insurance, along with growth opportunities. If you have a passion for helping others and a knack for problem-solving, this role is perfect for you.

Benefits

Health Insurance

Vision Insurance

Dental Insurance

401K Plan with Employer Match

Long-term Disability Insurance

Life Insurance

Vacation Package

Growth Opportunities

Qualifications

• Experience in collections, verification, and/or analysis is required.
• Strong customer service acumen and effective communication skills are essential.

Responsibilities

• Call new patients to explain the billing process and address concerns.
• Administer the Financial Assistance Program and manage customer records.

Skills

Customer Service

Problem Solving

Communication Skills

Attention to Detail

Education

High School Diploma or GED

Some College

Tools

Lynx

CPR+

Microsoft Applications

Job description

Medical Insurance Customer Service Advisor

This position is 100% remote.

AIS Healthcare is the leading provider of Targeted Drug Delivery (TDD) and Infusion Care. With our diverse culture and values around Innovation, Stewardship, and Unity, we are committed to advancing quality and improving lives. We provide quality products and services that enhance the entire care experience.

AIS Healthcare offers great benefits, including health, vision, and dental insurance, long-term disability insurance, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and more! We offer a 100% work-from-home model.

Responsibilities:

• Call new patients to explain the billing process.
• Proactively reach out to patients regarding meaningful billing changes.
• Administer the Financial Assistance Program (FAP).
• Respond to all inbound patient billing calls.
• Communicate with new patients about the billing procedure.
• Address patient concerns during initial calls or escalate to management as necessary.
• Conduct follow-up calls to patients as needed.
• Manage and communicate all aspects of the FAP to the appropriate department.
• Input data into the company platform to maintain customer records.
• Share knowledge with other staff members and work as a team.
• Interact positively and respectfully with others.
• Recognize and support patients' rights and responsibilities.
• Perform other job-related duties as assigned.

Required Education and Experience:

• High school diploma or GED; some college preferred.
• Experience in collections, verification, and/or analysis.
• Customer service call center experience or equivalent combination of education and experience.

Qualification Requirements:

• Answer telephone promptly and professionally.
• Strong customer service acumen.
• Effective verbal and listening communication skills.
• Ability to make decisions, solve problems, and work independently.
• Attention to detail and accuracy.
• Basic computer proficiency.
• Ability to quickly learn the use of Lynx and CPR+.
• Knowledge of Microsoft applications.

Steps to Apply:

Complete the required Culture Index Candidate Assessment. No application will be considered if the applicant does not follow instructions and complete the assessment as part of the application process.

AIS Healthcare is the leading provider of advanced sterile, patient-specific intrathecal pump medications and in-home intravenous infusion, including immune globulin therapies. These services, combined with advanced nursing and care coordination solutions, assist physicians and hospitals in delivering superior care for optimal therapeutic outcomes.