Medical Insurance Customer Service Advisor

Hirebridge; Austin (TX); Remote; USD 35,000 - 50,000; Full time

Job summary

AIS Healthcare is seeking a Medical Insurance Customer Service Advisor to provide exceptional service and assist patients with billing inquiries. This remote position requires strong communication skills and attention to detail, ensuring that patients receive accurate information about their billing and financial assistance options. Ideal candidates will have customer service experience and proficiency with computer tools, like Microsoft Office. Join a leader in healthcare innovation and improve lives through your work.

Benefits

Health, vision, and dental insurance

Long-term disability

Life insurance

Vacation package

401K plan with employer match

Work-from-home model

Qualifications

• High school diploma or GED required; some college preferred.
• Customer service call center experience or equivalent.
• Ability to learn Lynx and CPR+ quickly.

Responsibilities

• Communicate billing procedures to new patients.
• Proactively notify patients of billing policy changes.
• Address patient concerns or escalate as needed.

Skills

Customer service skills

Effective communication

Attention to detail

Problem-solving

Education

High school diploma or GED

Some college preferred

Tools

Microsoft Office

Job description

Medical Insurance Customer Service Advisor

Join to apply for the Medical Insurance Customer Service Advisor role at AIS Healthcare.

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and Infusion Care. We are committed to advancing quality and improving lives through innovation, stewardship, and unity. Our focus is on providing quality products and services that enhance the entire care experience.

We offer great benefits, including health, vision, and dental insurance, long-term disability, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and a 100% work-from-home model!

This position involves calling new patients to explain billing processes, proactively reaching out to patients regarding billing changes, administering the Financial Assistance Program (FAP), and responding to inbound patient billing calls.

Required Education and Experience

• High school diploma or GED required; some college preferred, especially with collections, verification, or analysis experience.
• Customer service call center experience or equivalent.

Essential Duties and Responsibilities

• Communicate billing procedures to new patients.
• Proactively notify patients of billing policy changes.
• Address patient concerns or escalate as needed.
• Follow up with patients and resolve issues promptly.
• Serve as a point of contact for financial assistance and billing inquiries.
• Manage, update, and communicate FAP details.
• Update patient information in the database.
• Input data into company platforms accurately.
• Share knowledge and work collaboratively.
• Respect patient privacy and confidentiality.
• Perform additional duties as assigned.

Qualifications

• Prompt and professional telephone etiquette.
• Strong customer service skills.
• Effective communication and listening skills.
• Ability to work independently and solve problems.
• Attention to detail and accuracy.
• Basic computer skills, including Microsoft Office.
• Ability to learn Lynx and CPR+ quickly.

Application Instructions

Complete the Culture Index Candidate Assessment as part of your application. Follow the provided link and select the position. Only one assessment per candidate is required, and it takes less than ten minutes.

Link: portal.cultureindex.com/public/survey/general/0BFB8F0000

AIS Healthcare is a leader in sterile, patient-specific intrathecal pump medications and in-home infusion therapies, supporting physicians and hospitals in delivering superior care. Visit www.aiscaregroup.com for more information.