Medical Insurance Customer Service Advisor

Hirebridge; Lexington (KY); Remote; USD 35,000 - 50,000; Full time

Job summary

Join a leading company in the healthcare sector as a Medical Insurance Customer Service Advisor. This fully remote role will have you guiding new patients through billing procedures and managing financial assistance inquiries. With a focus on quality patient interactions and a positive work culture, this position promises valuable growth opportunities for dedicated professionals.

Benefits

Health, vision, and dental insurance

401K plan with generous employer match

Long-term disability and life insurance

Vacation package

Growth opportunities

Qualifications

• Strong customer service skills required for managing patient communications.
• High school diploma or GED is mandatory; some college preferred.
• Basic computer skills needed along with proficiency in Microsoft applications.

Responsibilities

• Communicate billing processes to new patients and inform them of policy changes.
• Address patient concerns and resolve issues timely.
• Manage Financial Assistance Program (FAP) and update patient information.

Skills

Customer service skills

Effective verbal communication skills

Attention to detail

Education

High school diploma or GED

Tools

Microsoft applications

Job description

Medical Insurance Customer Service Advisor

Join to apply for the Medical Insurance Customer Service Advisor role at AIS Healthcare.

AIS Healthcare is a leading provider of Targeted Drug Delivery (TDD) and Infusion Care. We are committed to advancing quality and improving lives through innovation, stewardship, and unity. Our goal is to do more for our patients by providing quality products and services that enhance the care experience.

We offer great benefits, including health, vision, and dental insurance, long-term disability, life insurance, a vacation package, a 401K plan with a generous employer match, growth opportunities, and more. This position is fully remote, allowing 100% work from home.

This role involves calling new patients to explain billing processes, proactively reaching out to patients regarding billing changes, managing the Financial Assistance Program (FAP), and responding to inbound billing calls.

Required Education and Experience

• High school diploma or GED required; some college preferred, especially with collections, verification, or analysis experience.
• Customer service call center experience or equivalent education and experience.

Essential Duties and Responsibilities

• Communicate billing procedures to new patients.
• Proactively inform patients of billing policy changes.
• Address patient concerns during calls or escalate as needed.
• Follow up with patients and resolve issues timely.
• Serve as a primary contact for patients regarding financial assistance, statements, insurance changes, and charges.
• Manage and communicate all aspects of the FAP.
• Update patient information in the database.
• Input data into the company platform to maintain records.
• Share knowledge with team members and work collaboratively.
• Interact positively and respectfully with others.
• Respect patient rights and confidentiality.
• Perform other duties as assigned.

Qualifications

• Prompt, polite telephone manner.
• Strong customer service skills.
• Effective verbal and listening communication skills.
• Ability to make decisions, solve problems, and work independently.
• Attention to detail and accuracy.
• Basic computer skills; quick learner of Lynx and CPR+.
• Proficiency in Microsoft applications.

Application Steps

Complete the Culture Index Candidate Assessment as part of your application. Instructions are provided below. Applications without the assessment will not be considered.

Copy and paste this link into your browser to complete the assessment: portal.cultureindex.com/public/survey/general/0BFB8F0000

AIS Healthcare specializes in sterile, patient-specific intrathecal pump medications and in-home infusion therapies, supporting physicians and hospitals in delivering superior care. We value a positive, hardworking culture. Visit our website at www.aiscaregroup.com for more information.