Insurance Collection Specialist

PROMD PRACTICE MANAGEMENT INC; Florida; On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Vision insurance

Life insurance

Paid time off

Paid holidays

Job summary

A medical billing company in New York is seeking an experienced Medical Insurance Collection Supervisor. This full-time position entails supervising a team of collectors, analyzing reimbursement processes, and training staff. The ideal candidate should possess extensive knowledge of medical billing guidelines and proven leadership experience. Benefits include health insurance and a 401(k).

Qualifications

• Proven experience supervising a medical insurance collection department.
• Strong knowledge of medical appeal guidelines and insurance verification processes.
• Prior supervisory experience and hands-on medical insurance collection experience required.
• Excellent written and verbal communication skills.
• Proficient in Microsoft Excel.
• Knowledge of billing guidelines across multiple specialties.

Responsibilities

• Overseeing insurance collectors and collaborating with billing managers.
• Analyzing reimbursement procedures for maximum reimbursement.
• Evaluating Collection Specialists’ productivity and logs.
• Conducting training for collection staff on processes.
• Leading monthly department meetings to discuss A/R updates.
• Assist in interviewing and hiring future Insurance Collectors.
• Contribute to staff development and performance improvement.
• Focus on payer profiles, contract adherence, and denial resolution.
• Identify trends in coding errors and nonpayment patterns.
• Lead monthly department meetings and set A/R agendas.
• Maintain confidentiality and professional work environment.
• Provide consistent client and management support.

Skills

Medical billing expertise

Leadership

Insurance verification

Strong communication skills

Microsoft Excel proficiency

Billing guidelines

Job description

Overview

ProMD’s Revenue Cycle Management division is a rapidly growing medical billing company seeking an experienced Medical Insurance Collection Supervisor. This role requires a strong background in medical billing, appeals, insurance verification, and team leadership. We provide comprehensive one-on-one training to ensure success in delivering high-quality billing and collection services for our top-ranked multispecialty medical providers.

NOTE: This department requires two supervisors and will work closely with upper management to ensure overall success. We currently have one highly knowledgeable supervisor in place.

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Vision insurance
• Life insurance
• Paid time off
• Paid holidays

Responsibilities

• Work alongside experienced billing managers for guidance, collaboration, and training while overseeing insurance collectors.
• Analyze reimbursement procedures and account activity to ensure maximum reimbursement.
• Review and evaluate Collection Specialists’ daily logs and productivity.
• Collaborate closely with ProMD Account Executives, Collectors, and Billing Managers to strengthen and maintain billing and collection workflows.
• Participate in training and development for collection staff, including system training, insurance verification, and appeals processes.
• Support department functions such as billing, charge entry, collections, follow-up, coding, payment posting, and check balance resolution.
• Assist in interviewing and hiring future Insurance Collectors.
• Contribute to the ongoing development and performance improvement of current Collectors.
• Focus on payer profiles, contract adherence, and denied claim resolution.
• Identify problem trends such as incorrect coding, carrier nonpayment patterns, and physician coding inconsistencies.
• Provide input for annual staff evaluations.
• Schedule and lead monthly department meetings, preparing agendas that cover A/R updates, payer updates, and error trends.
• Create and promote a positive, professional, and disciplined work environment while maintaining strict confidentiality.
• Provide consistent support to clients, management, and team members.

Qualifications

• Proven experience supervising a medical insurance collection department.
• Strong knowledge of medical appeal guidelines and insurance verification processes.
• Proficiency in managing appeals and conducting insurance verification.
• Strong communication skills (written and verbal).
• Proficient in Microsoft Excel.
• Knowledge of medical billing guidelines across multiple specialties, including but not limited to OB/GYN, Cardiology, Gastroenterology, and Primary Care.
• Note: This is not an entry-level position. Prior supervisory experience and hands-on medical insurance collection experience are required.

About the Role

Job Type: Full-time

Schedule: 8-hour shift, Monday to Friday

Work Location: On-site / In person