Medical Information Specialist

Indegene; EUA; Presencial; USD 65.000 - 90.000; Tempo integral

Resumo da vaga

Indegene, a technology-led healthcare solutions provider, seeks a Medical Information Specialist in the United States. You will respond to inquiries from healthcare professionals and consumers with accurate, timely information under SOPs and regulatory requirements.

You will use SRs and internal databases to deliver compliant answers, create SRDs and FAQs, and update information materials. The ideal candidate holds PharmD or equivalent and has 0.5–2 years in medical information with strong

Qualificações

• Doctorate in research or pharmacy qualification (PharmD., RPh).
• 0.5–2 years in medical information with scientific writing experience in life sciences.
• Pharma/Science background required.
• Excellent call handling and documentation skills.
• Teamwork and collaboration abilities.
• Knowledge of IRMS or Veeva platform is a plus.

Responsabilidades

• Respond to medical information inquiries from HCPs, consumers and caregivers with accurate, timely information per SOPs and regulatory standards.
• Manage inquiries via phone, email, web portals or mail; document responses per SOPs/regulations.
• Use SRs and internal databases to provide compliant responses; maintain materials.
• Create SRDs, FAQs and custom letters; review literature and update resources.
• Identify and report Adverse Events and PQCs per pharmacovigilance procedures.
• Conduct follow-up activities related to AEs and PQCs as required.
• Demonstrate strong knowledge of therapeutic areas and product information.
• Utilize internal platforms for management, documentation, tracking and analysis.
• Collaborate with Medical Information and Medical Affairs for congresses, launches and data releases.
• Contribute to training materials and participate in stakeholder meetings.
• Participate in quality control and peer reviews to ensure deliverables.
• Assist in developing guidance documents to enhance the QMS.

Conhecimentos

Call handling

Documentation

Teamwork

Scientific writing

Formação

PharmD or Doctorate in Pharmacy or related research degree

Ferramentas

IRMS/Veeva platform

Descrição da vaga

We are a technology-led healthcare solutions provider. We are driven by our purpose to enable healthcare organizations be future ready. We offer accelerated, global growth opportunities for talent that’s bold, industrious and nimble. With Indegene, you gain a unique career experience that celebrates entrepreneurship, and is guided by passion, innovation, collaboration and empathy. To explore exciting opportunities at the convergence of healthcare and technology, check out www.careers.indegene.com

What if we told you that you can move to an exciting role in an entrepreneurial organization without the usual risks associated with it?

We understand that you are looking for growth and variety in your career at this point and we would love for you to join us in our journey and grow with us. At Indegene, our roles come with the excitement you require at this stage of your career with the reliability you seek. We hire the best and trust them from day 1 to deliver global impact, handle teams and be responsible for the outcomes while our leaders support and mentor you.

We are a profitable rapidly growing global organization and are scouting for the best talent for this phase of growth. With us, you are at the intersection of two of the most exciting industries of healthcare and technology. We offer global opportunities with fast-track careers while you work with a team that is fueled by purpose. The combination of this will lead to a truly differentiated experience for you.

Medical Information Specialist

You will be responsible for:

• Respond to medical information inquiries from Healthcare Professionals (HCPs), consumers, and caregivers by providing scientifically accurate, balanced, and timely information that meets customer needs and adheres to company and regulatory standards.
• Manage and respond to inquiries received via phone, email, web portals, or mail with a high level of professionalism and customer service; accurately document inquiries and responses in accordance with applicable Standard Operating Procedures (SOPs) and regulatory requirements.
• Utilize approved medical information resources, including standard response documents (SRs) and internal databases, to deliver consistent and compliant responses; support the maintenance and periodic review of frequently used medical information materials.
• Create medical information materials—including Standard Response Documents (SRDs), FAQs, and custom response letters—by critically reviewing and synthesizing published medical and scientific literature. Regularly update these materials and maintain an organized database of commonly used medical information resources.
• Identify and report Adverse Events (AEs) and Product Quality Complaints (PQCs) associated with medical information inquiries in accordance with established pharmacovigilance and quality procedures, ensuring adherence to required timelines.
• Conduct follow-up activities related to Adverse Events and Product Quality Complaints as required, in alignment with guidance from Drug Safety and Product Quality teams.
• Demonstrate strong knowledge of assigned therapeutic areas and maintain an understanding of relevant disease states, treatment landscapes, and product information.
• Utilize internal platforms and systems for the management, documentation, tracking, and analysis of medical information inquiries and related activities.
• Collaborate with Medical Information and Medical Affairs teams to support activities related to congresses, product launches, and key data releases, ensuring deliverables are completed in accordance with timelines and SOPs.
• Contribute to training initiatives by participating in the preparation, review, and delivery of training materials when required.
• Participate in routine client and stakeholder meetings and lead discussions when appropriate to support project objectives and operational alignment.
• Participate in quality control activities and conduct peer reviews to ensure the high standard of deliverables.
• Assist the team in developing project-specific guidance documents to enhance the overall engagement Quality Management System (QMS).

Must Have:

• Doctorate in research or pharmacy qualification (PharmD., RPh)
• 0.5-2 years of experience in medical information with additional experience in any type of scientific writing/content writing/publication experience in life sciences domain.
• Pharma/Science Background
• Excellent call handling and documentation skills
• Ability to work well in a team
• Preferably have knowledge about IRMS/Veeva platform (Optional)

EQUAL OPPORTUNITY

Indegene is proud to be an Equal Employment Employer and is committed to the culture of Inclusion and Diversity. We do not discriminate on the basis of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical ability, or any other characteristics. All employment decisions, from hiring to separation, will be based on business requirements, candidate’s merit and qualification.