Medical Imaging Field Engineer - Madison WI

onehealthineers; Milwaukee (WI); On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Company car

Cell phone

Tools provided

Job summary

Siemens Healthineers is seeking a Customer Service Engineer I in the Madison, WI area to service CT/MR imaging equipment. The role involves installation, maintenance, and timely repairs with a focus on customer satisfaction and system performance.

You will travel regionally, manage assets, train operators, and maintain relationships with customers. A high school diploma or technical degree is required, with 1–2 years field service experience preferred and a valid driver's license.

Qualifications

• Minimum high school diploma, technical degree or equivalent experience.
• 1–2+ years of field service experience is desired.
• Proficient in the use of tools and service test equipment; able to work independently or in a team.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willing to participate in on-call rotation after training and certification.
• Valid driver's license with good driving record.

Responsibilities

• Service CT/MR imaging equipment in the Madison, WI area.
• Perform installation, maintenance and repairs on medical imaging equipment.
• Provide operator training to ensure optimal system performance.
• Manage territory financials including revenue, expenses, and inventory.
• Maintain company assets (car, phone, computer, tools, parts) and administrative duties.

Skills

Field service experience

Customer service

Driving

Team collaboration

Education

High school diploma or technical degree

Tools

Test equipment

Tools handling

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

• Service Area - Madison, WI
• Shift Requirements after onboarding/training for this role: M-F, 12:00 PM - 9:00 PM

This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer I, you will be responsible for :

You will be servicing CT/MR Imaging Equipment in the Madison, WI area. Customer Service Engineer Level based on prior experience.

You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies Siemens' imaging equipment at customer sites.

You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.

You will manage financial performance within their territory, meeting or exceeding budget for revenue generation, expense control and inventory management.

You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.

Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best if you are familiar with what is below, and would like to do develop your career with Healthineers

You have knowledge and experience performing service, preventative maintenance and modifications on Medical Imaging Equipment at customer sites with minimal supervision

You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

You have experience in testing, repairing and maintaining capital medical equipment

You have strong customer service and communication skills

You are proficient in the use of tools and service test equipment

Required skills to have for the success of this role

• Minimum high school diploma, Technical Degree or equivalent experience.
• 1-2+ Years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• You have strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on-call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.

This role is governed by our Fleet Safety Policy. To be eligible for employment, applicants must hold a valid driver's license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are :

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.

How we work:

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual's potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world's most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

To find out more about Siemens Healthineers businesses, please visit our company page here .

The base pay range for this position is:

$50,210 - $69,036

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

The Company offers the following benefits for this position, subject to applicable eligibility requirements: medi