Customer Service Engineer - Union - MR/CT - NY Metro

Siemens Healthineers; New York (NY); On-site; USD 88,000 - 102,000; Full time

Benefits offered by this job

Paid time off

Holiday pay

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Disability insurance

Parking/transportation access

Paid sick time

Job summary

Siemens Healthineers in New York (NY Metro) seeks an experienced Customer Service Engineer to service MRI and CT equipment at customer sites. You will install, troubleshoot, repair, and perform preventative maintenance, delivering timely repairs and operator training for optimal performance.

The role requires strong customer service, good communication, and the use of service test equipment; a valid driver's license and the ability to drive day/night shifts are essential.

Qualifications

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 3+ years' experience servicing diagnostic medical equipment
• Valid driver's license and able to drive day and night
• Physical requirements: lifting, climbing, standing, bending, and reaching

Responsibilities

• Servicing MRI and CT equipment at customer sites.
• Install, troubleshoot, repair and perform preventative maintenance.
• Provide timely and effective repairs and operator training for peak system performance.
• Manage territory assets and inventory; ensure timely service call closure.
• Establish business relationships with customers and peers and complete administrative duties accurately.

Skills

Customer service

Communication skills

Teamwork

MS Office

Education

High school diploma

Technical degree or training

Tools

DMM

Oscilloscope

Torque wrenches

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Performs technical, mainly pre-defined tasks for accomplishing defined service delivery work for customer equipment.

• Service Area -NY Metro
• Shift Requirements after onboarding/training for this role:work schedule) Monday - Friday 10:00 PM - 6:00 AM

This is a role well suited to an ambitious professional, looking for the next step in their career. As aCustomer Service Engineer,you will be responsible for

• You will be servicing MRI (Magnetic Resonance Imaging) and CT (Computer Tomography).
• Customer Service Engineer Level based on prior experience.
• You will be responsible for installing, troubleshooting, repairing, and performing preventative maintenance on all Siemens Healthineers equipment.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will help manage financial performance within your territory through inventory management, time management, and timely service call closure.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

This position may suit you best ifyou are familiar withwhat is below and would like to develop your career with Siemens Healthineers.

• You have knowledge and experience performing service, preventative maintenance, and modifications on Medical Imaging Equipment at customer sites with minimal supervision.
• You have the ability and experience to establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.
• You have experience in testing, repairing, and maintaining capital medical equipment.
• You have strong customer service and communication skills.
• You are proficient in the use of tools and service test equipment.
• General understanding of the principles of electricity, power supplies, and grounding.

Required skills to have for the success of this role

• Minimum high school diploma. Technical degree, military training, or equivalent applicable training preferred.
• Must be proficient in the use of tools and service test equipment (DMM, Oscilloscope, torque wrenches, etc.).
• Ability to work individually and in a team setting.
• Proficiency in MS Office applications
• 3+ years' experience of complex electro- mechanical, or as a medical technologist or field service engineer (biomedical engineer) servicing diagnostic instruments needed.
• Valid driver's license, ability to drive independently day and night, and good driving record required.
• Physical Requirements: Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high-reach, fine grasping manipulation, good vision, and ability to work alone.
• Highly organized and able to plan.

The base pay range for this position is $64 - 74 hourly; however, base pay offered may vary depending on job-related knowledge, skills, and experience. Siemens Healthineers offers a variety of health and wellness benefits including paid time off and holiday pay. Details regarding our benefits can be found here: https://benefitsatshs.com/index.html

Benefits

• paid time off
• holiday pay
• medical insurance
• dental insurance
• vision insurance
• 401(k) retirement plan
• life insurance
• long-term and short-term disability insurance
• paid parking/public transportation
• paid time off
• paid sick and safe time

The base pay range for this position is:

$0 - $0

Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.

If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.

Position must have full access to Siemens Healthineers' client sites to perform the essential functions of this position. Many clients require Siemens Healthineers employees and representatives to meet certain Vendor Credentialing requirements before they will be allowed to have access to their sites. Unless prohibited by law, position must meet all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements