Medical Imaging Field Engineer - Madison WI

563d Siemens Medical Solutions USA, Inc.; United States; On-site; USD 50,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Life insurance

Long‑term and short‑term disability

Paid parking/public transportation

Paid time off

Paid sick and safe time

Job summary

Siemens Healthineers in Madison, WI is seeking a Customer Service Engineer I to install, service, maintain and modify imaging equipment at customer sites. You will deliver timely repairs and train operators to ensure optimal system performance.

You will manage territory finances, meet budgets for revenue and expenses, and handle company assets such as a car, phone, computer, and parts. Travel within geography and on-call rotation after training.

Qualifications

• Minimum high school diploma or technical degree.
• 1–2+ years of field service experience preferred.
• Proficient with service tools and test equipment.
• Strong customer service and communication skills.
• Willingness to travel within assigned geography and participate in on‑call rotation.
• Valid driver's license with clean driving record.

Responsibilities

• Install, service, maintain and modify Siemens imaging equipment at customer sites.
• Deliver timely and effective repairs; train operators to ensure optimal system performance.
• Manage financial performance within territory; meet or exceed revenue and expense budgets.
• Manage company assets (car, cell phone, computer, tools, inventory parts).
• Establish and maintain professional relationships with customers and colleagues, and perform administrative duties accurately.

Skills

Field service experience

Tools & test equipment

Customer service

Communication skills

Driving license

Travel readiness

Team vs independent work

Education

High school diploma

Technical degree or equivalent

Tools

Tools & test equipment

Job description

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.

Service Area – Madison, WI

Shift Requirements after onboarding/training for this role: M-F, 12:00 PM – 9:00 PM

Job Summary

As a Customer Service Engineer I, you will be responsible for:

• Customer Service Engineer Level based on prior experience.
• You are in a field‑based, customer‑facing role that primarily installs, services, maintains and modifies Siemens’ imaging equipment at customer sites.
• You will be responsible for delivering both timely and effective repairs as well as adequate training of operators to ensure optimal system performance, resulting in superior customer satisfaction.
• You will manage financial performance within your territory, meeting or exceeding budget for revenue generation, expense control and inventory management.
• You will manage company assets to include a company car, cell phone, computer, tools, inventory parts, etc.
• Establish and maintain proper business relationships with customers and peers, as well as performing necessary administrative duties accurately.

Required Skills

• Minimum high school diploma, Technical Degree or equivalent experience.
• 1-2+ Years of field service experience is desired.
• Must be proficient in the use of tools and service test equipment, with the ability to work both individually and in an established team setting.
• Strong customer service and communication skills.
• Ability to travel and provide service in assigned geography; willingness to participate in an on‑call rotation after training and certification.
• Valid driver's license, ability to drive independently day and night, and good driving record required.

Physical Requirements

• Lifting 50lbs (floor to above waist/head), walking, ladder/stepstool climbing, bending, twisting, sitting work, squatting work, standing work, high‑reach, fine grasping manipulation, good vision, and ability to work alone.

To be eligible for employment, applicants must hold a valid driver’s license in the state they reside and may not have any prior DUI/DWI convictions or pending DUI/DWI charges or other serious moving violations (unless such a restriction is prohibited by state/local law).

Who we are

We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision‑making and treatment pathways.

How we work

When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.

Equal Employment Opportunity Statement

Siemens Healthineers is an Equal Opportunity and Affrmative Action Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to their race, color, creed, religion, national origin, citizenship status, ancestry, sex, age, physical or mental disability unrelated to ability, marital status, family responsibilities, pregnancy, genetic information, sexual orientation, gender expression, gender identity, transgender, sex stereotyping, order of protection status, protected veteran or military status, or an unfavorable discharge from military service, and other categories protected by federal, state or local law. EEO is the Law: Applicants and employees are protected under Federal law from discrimination.

Reasonable Accommodations

Siemens Healthineers is committed to equal employment opportunity. As part of this commitment, we will ensure that persons with disabilities are provided reasonable accommodations.

California Privacy Notice

California residents have the right to receive additional notices about their personal information.

Export Control

A successful candidate must be able to work with controlled technology in accordance with US export control law. Siemens Healthineers’ policy to comply fully and completely with all United States export control laws and regulations, including those implemented by the Department of Commerce through the Export Administration Regulations (EAR), by the Department of State through the International Traffic in Arms Regulations (ITAR), and by the Treasury Department through the Office of Foreign Assets Control (OFAC) sanctions regulations.

Data Privacy

We care about your data privacy and take compliance with GDPR as well as other data protection legislation seriously.

Beware of Job Scams

Please beware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as Siemens Healthineers recruiters/employees. If you are concerned that an offer of employment with Siemens Healthineers might be a scam or that the recruiter is not legitimate, please verify by searching for the posting on the Siemens Healthineers career site. To all recruitment agencies: Siemens Healthineers does not accept agency resumes. Please do not forward resumes to our jobs alias, employees, or any other company location. Siemens Healthineers is not responsible for any fees related to unsolicited resumes.

Our culture

We are part of an incredible community of scientists, clinicians, developers, researchers, professionals, and skilled specialists pushing the boundaries of what’s possible, to improve people’s lives around the world. We embrace a culture of inclusivity in which the power and potential of every individual can be unleashed. We spark ideas that lead to positive impact and continued success.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long‑term and short‑term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

Base Pay Range

The base pay range for this position is: $50,210 - $69,036. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate. If this is a commission eligible position the commission eligibility will be in accordance with the terms of the Company's plan. Commissions are based on individual performance and/or company performance.