Medical Front Office Supervisor

Axes Physical Therapy; St. Louis (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

Join a dynamic and patient-centered team at an established outpatient physical therapy center. As a Medical Front Office Supervisor, you'll play a crucial role in managing front office operations, ensuring a seamless patient experience through effective communication and scheduling. This role offers an opportunity to make a significant impact while supporting clinical staff and maintaining clinic operations. With a generous benefits package and a commitment to employee welfare, this position is perfect for someone looking to grow in a supportive environment that values teamwork and excellence.

Benefits

Medical Insurance

401k with Company Match

Short Term Disability

Long Term Disability

Holiday Pay

Paid Time Off

Dental Insurance

Vision Insurance

Pet Insurance

Qualifications

• 2+ years of medical office experience required.
• 3+ years in customer service and computer skills.

Responsibilities

• Manage day-to-day front office operations in a fast-paced environment.
• Oversee insurance verification and scheduling of new patients.

Skills

Interpersonal Skills

Organizational Skills

Time Management

Communication Skills

Initiative

Education

High School Diploma

Associate's Degree

Tools

EMR Systems

Revenue Cycle Management Systems

Job description

We have Exciting Career Opportunities at Axes!

Axes PT is excited to be ...

Patient Centered - Employee Centered - Client Centered

We are thrilled to announce continued growth at Axes and are actively seeking Medical Front Office Supervisor candidate to join our team. This is an excellent opportunity to make a difference at our Creve Coeur -Olive Clinic.

This position will be responsible for managing the day-to-day front office operations in our fast-paced outpatient physical therapy center. You will function as a supportive resource for the clinical staff, with emphasis on the patient and client experience through effective and friendly communication, timely scheduling, and collection of patient information and insurance information. You will oversee and perform insurance verification and authorization, collection, and monitoring of patient balances, and communicate with director and billing/accounts receivable to ensure proper application of medical benefits.

Essential Job Functions include:

• Perform job duties in alignment with organizational core values
• Demonstrate client and patient centered in-person and over-the-phone interactions
• Oversee and take responsibility for timely and appropriate scheduling of new patients
• Ensure proper data entry in line with front office processes and procedures. Follow process outlined to ensure accuracy and completeness.
• Gather insurance information and verify benefits for patients. Be able to communicate insurance information to patients to ensure comprehension
• Work with clinical team to schedule follow-up visits appropriately
• Follow up with existing and past patients to ensure scheduling frequency is maintained
• Assist in inventory management in the clinic, especially related to front office supplies/needs
• Be active participant in maintaining clinic appearance/cleanliness, especially the front office and waiting room workspace
• Assist therapists and clinical team as needed with patient care
• Assist patients with completion of necessary paperwork (as needed)
• Demonstrate client centered interactions when speaking with external customers, including physician offices, insurance providers, case managers

Experience Required includes:

• Strong relationship building capabilities and interpersonal skills
• Strong organizational abilities and attention to detail
• Excellent time management skills
• Ability to exercise a high degree of initiative and independent judgement in solving problems
• Ability to effectively communicate with customers verbally and in writing
• Able to work as a positive team member with peers and management
• Ability to maintain and ensure confidentiality of all patient/client information in accordance with company policy
• Knowledge of Insurance EOB preferred
• Understanding of EMR/Revenue Cycle Management systems preferred

Qualifications Required include:

• Medical Office experience: 2 years or more (not a medical assistant position)
• Minimum of a High School diploma (Associates preferred)
• Customer Service: 3 years or more
• Computer Skills: 3 years or more
• EMR Skills: 3 years or more

We support our employees with a generous benefits package. All full-time employees receive the benefits below.

Employer Contributions to Benefits include:

Medical Insurance

401k with Company Match

Employer Paid Benefits include:

Short Term Disability

Long Term Disability

401k with Company Match

Holiday Pay

Paid Time Off

Employee Paid Benefits include:

Dental Insurance

Vision Insurance

Voluntary Benefits

Pet Insurance

Apply Now to Join the Fun!!

Axes Physical Therapy is an Equal Opportunity Employer