Medical Front Office Supervisor

Axes Physical Therapy; Ballwin (MO); On-site; USD 40,000 - 65,000; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Medical Front Office Supervisor to join their Ballwin Clinic. This role offers a unique opportunity to make a significant impact in patient care and office management. The ideal candidate will thrive in a fast-paced environment, ensuring smooth operations while enhancing patient experiences through effective communication and scheduling. With a focus on teamwork and confidentiality, this position is perfect for those looking to advance their careers in a supportive and growth-oriented setting. Join a team that values excellence and patient-centered care.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401k with Match

Paid Time Off

Qualifications

• 3+ years of customer service experience in a medical office setting.
• Strong organizational and time management skills are essential.

Responsibilities

• Manage daily front office operations and support clinical staff.
• Enhance patient experiences through effective communication and scheduling.

Skills

Interpersonal Skills

Organizational Skills

Problem-Solving Skills

Communication Skills

Teamwork

Education

High School Diploma

Associate Degree

Tools

EMR Systems

Job description

Join to apply for the Medical Front Office Supervisor role at Axes Physical Therapy

Axes PT is excited to be expanding and is actively seeking Medical Front Office Supervisor candidates to join our team at the Ballwin Clinic. This is an excellent opportunity for those passionate about healthcare to make a difference and advance their careers.

This position involves managing daily front office operations in our outpatient physical therapy center. Responsibilities include supporting clinical staff, enhancing patient and client experiences through effective communication, scheduling, and handling patient and insurance information. Key duties also include insurance verification, authorization, collection, and monitoring patient balances, in coordination with billing and accounts receivable.

Essential Job Functions:

1. Align job duties with organizational core values
2. Provide client and patient-centered interactions both in person and over the phone
3. Manage scheduling of new and follow-up patients efficiently
4. Ensure accurate data entry and adherence to front office processes
5. Gather and verify insurance benefits, communicating clearly with patients
6. Support clinical team scheduling and patient follow-ups
7. Assist with inventory and clinic appearance maintenance
8. Support patient paperwork completion and assist with patient care as needed
9. Maintain professional interactions with external contacts like physicians and insurance providers

Experience and Skills Required:

1. Strong relationship-building and interpersonal skills
2. Excellent organizational and time management abilities
3. Initiative and problem-solving skills
4. Effective verbal and written communication
5. Teamwork and confidentiality adherence
6. Knowledge of insurance EOB and EMR systems preferred

Qualifications:

1. High School diploma (Associates preferred)
2. At least 3 years of customer service and computer skills
3. Medical office experience is a plus

We offer a comprehensive benefits package including medical, dental, vision insurance, 401k with match, and paid time off. Join us and be part of a supportive, growth-oriented environment!