Medical Front Office Supervisor

Axes Physical Therapy; Ashland (MO); On-site; USD 38,000 - 55,000; Full time

Benefits offered by this job

Medical Insurance

401k with company contribution

Life Insurance

Holiday Pay

Paid Time Off

Maternity / Paternity Leave

Dental

Vision

Short Term Disability

Long Term Disability

Pet Insurance

Job summary

Axes Physical Therapy is seeking a Medical Front Office Supervisor for our Ashland clinic. You will oversee daily front office operations, ensuring a warm, professional patient and client experience through scheduling accuracy and proper handling of insurance information.

You will collaborate with the clinic director and billing teams on insurance verification, authorizations, and account management, supporting clinicians and optimizing office workflow to promote attendance and satisfaction.

Qualifications

• Medical office experience: 2+ years.
• Customer service experience: 3+ years.
• Computer skills: 3+ years.
• EMR experience: 3+ years.

Responsibilities

• Uphold Axes' core values in all interactions.
• Deliver patient- and client-centered communication.
• Oversee scheduling of new and returning patients.
• Maintain accurate data entry and front office procedures.
• Collect and verify insurance information; explain benefits.
• Coordinate with clinical team for follow-up visits.
• Conduct outreach to support patient attendance.
• Assist with front office inventory and supply management.
• Support clinic cleanliness and organization in reception areas.
• Assist therapists and clinical team members with patient care tasks.
• Help patients complete required documentation.
• Communicate with referring offices, insurers, and case managers.

Skills

Relationship building

Organizational skills

Time management

Communication

Problem-solving

Confidentiality

Team collaboration

Insurance knowledge

Education

High school diploma

Associate degree preferred

Tools

EMR systems

Revenue Cycle Management

Job description

Axes Physical Therapy is continuing to grow, and we're excited to welcome a Medical Front Office Supervisor to our Ashland clinic! This is a great opportunity to make a meaningful impact while supporting patients, clinicians, and the overall success of our team. Axes Physical Therapy is Patient Centered

• Employee Centered
• Client Centered

About The Role

The Medical Front Office Supervisor oversees the daily operations of our fast-paced outpatient physical therapy front office. This position plays a key role in ensuring an exceptional patient and client experience through warm, professional communication, efficient scheduling, and accurate collection of patient and insurance information. You'll serve as a supportive resource for the clinical team and collaborate closely with the clinic director and billing departments to ensure proper insurance verification, authorization, and account management.

Essential Responsibilities

• Uphold and model Axes' core values in all interactions.
• Deliver patient- and client-centered communication both in person and over the phone.
• Oversee and ensure timely, accurate scheduling of new and returning patients.
• Maintain accurate data entry and adherence to front office procedures.
• Collect and verify insurance information; clearly communicate benefits to patients.
• Coordinate with the clinical team to schedule follow-up visits appropriately.
• Conduct follow-up outreach to support consistent patient attendance.
• Assist with front office inventory and supply management.
• Support clinic cleanliness and organization, especially within shared and reception areas.
• Assist therapists and clinical team members with patient care tasks as needed.
• Help patients complete required documentation.
• Provide excellent communication with external partners, including referring offices, insurance providers, and case managers.

Required Experience

• Strong relationship-building and interpersonal skills.
• Excellent organizational skills and attention to detail.
• Effective time management and the ability to prioritize.
• Initiative and sound judgment in problem-solving.
• Clear verbal and written communication skills.
• Ability to work collaboratively and positively with peers and leadership.
• Commitment to maintaining confidentiality of all patient/client information.
• Knowledge of insurance EOBs preferred.
• Familiarity with EMR and Revenue Cycle Management systems preferred.

Required Qualifications

• Medical office experience: 2+ years (this is not a medical assistant position).
• Education: High school diploma required; Associate degree preferred.
• Customer service experience: 3+ years.
• Computer skills: 3+ years of proficiency.
• EMR experience: 3+ years.

We support our employees with a generous benefits package. All full-time employees receive the benefits below.

Employer Contributions To Benefits Include

• Medical Insurance
• 401k with company contribution

Employer Paid Benefits Include

• Life Insurance
• Holiday Pay
• Paid Time Off
• Maternity / Paternity Leave

Other Benefit Inclde

• Medical
• Dental
• Vision
• Short Term Disability
• Long Term Disability
• Pet Insurance

Axes Physical Therapy is an Equal Opportunity Employer