Medical Front Office - Patient Service Specialist - KORT - Float

SSM Health; Bardstown (KY); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. In this vital role, you will be the first point of contact for patients, managing both their needs and the administrative tasks that ensure smooth operations. Your responsibilities will include greeting patients, scheduling appointments, and communicating with various stakeholders to facilitate patient care. If you are passionate about providing exceptional service and have experience in a front desk role, this opportunity offers a chance to make a significant impact in the healthcare field while working in a supportive and dynamic environment.

Qualifications

• 1 year of front desk experience required.
• Experience in a medical office is preferred.

Responsibilities

• Greet and register patients, providing appointment information.
• Schedule appointments and manage communication with various parties.
• Collect co-pays and conduct insurance verifications.

Skills

Customer Service

Communication Skills

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position: Patient Service Specialist

Location: Bardstown, KY

Type of Employment: Fulltime - FLOAT - SOUTH REGION

Schedule: Weekdays - Varies

Compensation: Starting at $15/hour (pending experience)

***Must be willing to travel and have consistent transportation***

When patients enter our outpatient physical therapy center in Bardstown, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies, translation companies, market operational leaders, and the business development team.
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

• High School Diploma or GED.
• 1 Year of Front Desk Experience.

Preferred Qualifications:

• 1 Year of Medical Office Experience.

Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.