Medical Front Office - Patient Service Specialist - KORT

Select Medical; Nicholasville (KY); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. This role involves greeting and registering patients, scheduling appointments, and managing communications with insurance companies and other stakeholders. The ideal candidate will have strong customer service and communication skills, ensuring every patient feels welcomed and informed. Join a dedicated team that values diversity and is committed to providing exceptional care, making a real difference in patients' lives from the moment they arrive.

Qualifications

• 1 year of front desk experience is required.
• Preferred: 1 year of medical office experience.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communications with various parties.

Skills

Customer Service

Communication Skills

Scheduling

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Nicholasville, KY

Type of Employment: Fulltime

Schedule: Weekdays - Monday through Thursday (9am to 6pm) & Friday (8am to 5pm)

Compensation: Starting at $15/hour (pending experience)

When patients enter our outpatient physical therapy center, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma or GED
• 1 Year of Front Desk Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.