Medical Front Office - Patient Service Specialist - Float

Select Medical; Waynesboro (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance the patient experience at their outpatient physical therapy center. This role is crucial in managing both patient interactions and administrative tasks, ensuring that each visitor feels welcomed and informed. The ideal candidate will thrive in a dynamic environment, covering multiple locations as needed, and will be instrumental in scheduling appointments and handling insurance processes. Join a team dedicated to making a positive impact on patient care and enjoy a flexible schedule in a supportive workplace.

Qualifications

• 1 year of front desk experience is required.
• Experience in a medical office is necessary.

Responsibilities

• Greet and register patients, providing essential information.
• Schedule appointments and communicate with various parties.
• Collect co-pays and manage insurance authorizations.

Skills

Customer Service

Communication Skills

Scheduling

Insurance Verification

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Waynesboro, VA

Type of Employment: PRN/Per diem - Floater - Waynesboro, Staunton and Charlottesville clinics

Schedule: Weekdays - Monday, Wednesday, Friday (8am to 4:30pm) and Tuesday/Thursday (10am to 7pm)

Compensation: $17-$19/hour - (Pending experience)

When patients enter our outpatient physical therapy center in Waynesboro, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Able to cover in various locations when needed to support team members in the Staunton, Waynesboro and Charlottesville clinics. Will cover for PTO requests in all 3 centers. Best to generally live near Waynesboro and must be willing to travel to Staunton, Waynesboro and Charlottesville.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team.
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

• High School Diploma/GED required.
• 1 Year of Front Desk Experience.
• 1 Year of Medical Office Experience.

Preferred Qualifications:

• Insurance Verification Experience.
• Previous Therapy Experience.

Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.