Medical Front Office - Patient Service Specialist - Float

SSM Health; Houston (TX); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance the patient experience from the moment they arrive. This role is pivotal in managing both patient interactions and business operations within a bustling outpatient physical therapy center. You'll greet patients, schedule appointments, and facilitate communication with various stakeholders, ensuring a smooth and welcoming experience. If you are passionate about patient care and thrive in a dynamic environment, this opportunity offers a rewarding path to make a significant impact on healthcare delivery in your community.

Qualifications

• 1 year of medical office experience required.
• 1 year of front desk experience preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments and manage co-pays.

Skills

Customer Service

Communication Skills

Insurance Verification

Education

High School Diploma/GED

Job description

Overview

Position: Patient Service Specialist

Location: Houston, TX (Hedwig)

Type of Employment: Fulltime (FLOAT)

Schedule: Weekdays - Varies

Compensation: Starting at $15/hour (Pending experience)

When patients enter our outpatient physical therapy center in Houston, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out.
• Schedule patient appointments in person and via phone.
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team.
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications.

Qualifications

Minimum Qualifications:

• High School Diploma/GED required.
• 1 Year of Medical Office Experience.
• 1 Year of Front Desk Experience.

Preferred Qualifications:

• Insurance Verification Experience.

Additional Data: Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.