Medical Front Office - Patient Service Specialist - $1,000 Sign-on Bonus

Select Medical; Ephrata (Lancaster County); On-site; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. In this full-time role, you will be the first point of contact for patients, greeting them warmly and assisting with their appointments. Your organizational skills will shine as you manage scheduling and ensure smooth communication with healthcare providers and insurance companies. If you are passionate about providing exceptional customer service and making a positive impact on patient care, this opportunity is perfect for you. Join a team that values diversity and is committed to creating an inclusive environment for all employees.

Benefits

Sign-on Bonus

Flexible Schedule

Health Benefits

Paid Time Off

Qualifications

• High School Diploma or GED is mandatory.
• 1 year of scheduling experience preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communication with various parties.
• Collect co-pays and conduct insurance authorizations.

Skills

Patient Communication

Scheduling

Insurance Verification

Customer Service

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Ephrata, PA

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 2-3 evenings per week

Compensation: Starting at $16/hr pending experience, $1,000 Sign-on Bonus

When patients enter our outpatient physical therapy center in Ephrata, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year of Scheduling Experience
• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.