Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Marlton; Saco (ME); On-site; Full time

Job summary

A leading rehabilitation center in Saco, ME seeks a Patient Service Specialist to provide exceptional patient experiences at the front desk. This full-time role involves managing patient interactions, scheduling appointments, and ensuring efficient office operations. Candidates should have a high school diploma and preferably some front desk or medical office experience, and be ready to contribute to a collaborative team environment.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Qualifications

• High School Diploma or GED required.
• 1 year of front desk or medical office experience preferred.

Responsibilities

• Greet and register patients, providing key information about the visit.
• Schedule appointments in person and via phone.
• Manage patient co-pays and insurance verifications.

Skills

Customer Service

Patient Interaction

Communication

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Saco, ME

Type of Employment: Fulltime

Schedule: Weekdays - 40 hours/wk

Compensation: Starting at $18/hour (Pending experience)

When patients enter our outpatient physical therapy center in Saco, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

We are looking for a Patient service specialist for a fast paced multidisciplinary pediatric office.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Preferred Qualifications:

• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans