Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Marlton; Purcellville (VA); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading rehabilitation center is seeking a Patient Service Specialist in Purcellville to enhance patient experiences from the front desk. Responsibilities include greeting and registering patients, scheduling appointments, and managing co-pays and insurance verifications. This full-time position offers competitive compensation and a comprehensive benefits package to support your health and future.

Benefits

Mentorship and orientation programs

Generous PTO for work-life balance

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• High School Diploma/GED required.
• 1 Year of Front Desk Experience preferred.
• Health Care Experience preferred.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays, manage approvals and conduct insurance verifications.

Skills

Communication

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Purcellville, VA

Type of Employment: Fulltime

Schedule: Weekdays - 10:30am to 7pm OR 7am to 3:30pm

Compensation: $18-$20/hour - (Pending experience)

When patients enter our outpatient physical therapy center in Purcellville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required

Preferred Qualifications:

• 1 Year of Front Desk Experience
• Health Care Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans