Medical Front Office - Patient Service Specialist

Select Medical; Jacksonville, Jacksonville (NC, FL); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. This role involves managing patient interactions, scheduling appointments, and ensuring seamless communication with various stakeholders, including insurance companies. The ideal candidate will have a strong background in customer service and insurance verification. Join a team that values diversity and is committed to providing exceptional care, making a significant impact on patients' journeys from the moment they enter the facility.

Qualifications

• High School Diploma/GED required.
• Experience in insurance verification is essential.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule patient appointments in person and via phone.
• Manage payer approvals and conduct insurance verifications.

Skills

Insurance Verification

Customer Service

Communication

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Jacksonville, NC

Type of Employment: Fulltime

Schedule: Weekdays - Varies

Compensation: Starting at $17/hour (Pending experience)

When patients enter our outpatient physical therapy center in Jacksonville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Front Desk Experience
• 1 Year of Medical Office Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.