Medical Front Office - Patient Service Specialist

Select Medical; Medina (OH); On-site; USD 10,000 - 60,000; Full time

Job summary

Select Medical is seeking a Medical Front Office - Patient Service Specialist in Medina, OH. In this full-time role, you'll provide essential support to patients, from greeting them at the front desk to scheduling their appointments and managing their insurance needs. You'll play a crucial part in ensuring a positive experience for each patient while being part of a supportive team with comprehensive benefits.

Benefits

Generous PTO

Comprehensive medical/RX plan offerings

401(k) retirement plan matching

Qualifications

• 1 Year Front Desk experience is required.
• Preferred healthcare experience is a plus.

Responsibilities

• Greet and register patients, providing essential visit information.
• Schedule appointments in person and via phone.
• Manage insurance authorizations and approvals.

Skills

Customer Service

Communication

Organization

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Medina, OH

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary between 7:30am-6pm), 2 evenings until 6pm per week

Compensation: Starting at $15/hr pending experience

When patients enter our outpatient physical therapy center in Medina, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year Front Desk experience

Preferred:

• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.