Medical Front Office - Patient Service Specialist

Select Medical; Locust Grove (GA); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. This role involves greeting patients, scheduling appointments, and managing insurance verifications, ensuring a seamless process for every visitor. With a focus on exceptional service, you will play a crucial role in creating a welcoming environment. If you are passionate about patient care and thrive in a dynamic setting, this opportunity is perfect for you. Join a team that values diversity and is dedicated to making a positive impact in the healthcare community.

Qualifications

• 1 year of front desk experience required.
• Experience with insurance verification is essential.

Responsibilities

• Greet and register patients, providing them with necessary information.
• Schedule appointments and manage communication with various parties.

Skills

Front Desk Experience

Insurance Verification

Customer Service

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Locust Grove, VA

Type of Employment: Fulltime (32 hours with potential to grow to 40 hours)

Schedule: Weekdays - 3 early days (7:30am start) & 2 late days (10am to 7pm)

Compensation: $18-$19/hour - (Pending experience)

When patients enter our outpatient physical therapy center in Locust Grove, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• Previous Therapy Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.