Medical Front Office - Patient Service Specialist

Select Medical; Leola (Lancaster County); On-site; Full time

Job summary

An established industry player is seeking a Patient Service Specialist to enhance patient experiences at their outpatient physical therapy center. In this dynamic role, you will be the first point of contact for patients, ensuring they feel welcomed and informed throughout their visit. Your responsibilities will include greeting patients, scheduling appointments, and managing communications with insurance and other stakeholders. This full-time position offers a chance to make a meaningful impact in healthcare, providing essential support to both patients and the clinical team. If you are passionate about customer service and have a knack for organization, this opportunity is perfect for you.

Qualifications

• Minimum 1 year of outpatient experience required.
• Healthcare experience preferred but not mandatory.

Responsibilities

• Greet and register patients, providing information about their visit.
• Schedule appointments and manage communications with various parties.
• Collect co-pays and conduct insurance verifications.

Skills

Customer Service

Communication Skills

Scheduling

Insurance Verification

Education

High School Diploma

GED

Job description

Overview

Position:Patient Service Specialist

Location: Leola, PA

Type of Employment:Full-time

Schedule: Weekdays (Hours Vary), 3 evenings per week

Compensation: Starting at $16/hr pending experience

When patients enter our outpatient physical therapy center in Leola, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED
• 1 Year of Outpatient Experience

Preferred:

• Healthcare experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.