Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Marlton; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

A leading rehabilitation institute seeks a Patient Service Specialist to enhance patient experiences at their Knoxville location. This role involves greeting patients, scheduling appointments, and managing insurance verifications. Ideal candidates possess front desk and medical office experience, supporting smooth operations in an outpatient setting.

Benefits

Generous PTO

Comprehensive health, vision, and dental plans

Company-matching 401(k)

Mentorship and orientation programs

Qualifications

• Minimum 1 year of front desk experience.
• Experience in insurance verification required.
• Preferred: 1 year in a medical office and scheduling.

Responsibilities

• Greet and register patients and explain what to expect.
• Schedule patient appointments in person and via phone.
• Communicate with attorneys, insurance companies, and manage approvals.

Skills

Front Desk Experience

Insurance Verification Experience

Scheduling Experience

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Knoxville, TN

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Knoxville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans