Medical Front Office - Patient Service Specialist

Select Specialty Hospital - Durham; Knoxville (TN); On-site; USD 10,000 - 60,000; Full time

Job summary

Select Specialty Hospital is seeking a dedicated Patient Service Specialist to join our outpatient physical therapy center in Knoxville. This role ensures that patients have an exceptional experience from the moment they arrive to the moment they leave by managing their front desk needs and facilitating smooth patient care interactions. Full benefits package and competitive pay starting at $16/hour.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Mentorship and orientation programs

Qualifications

• At least 1 year of front desk experience.
• Experience with insurance verification is required.

Responsibilities

• Greet and register patients, providing them with information.
• Schedule patient appointments both in-person and via phone.
• Conduct insurance authorizations and verifications.

Skills

Front Desk Management

Insurance Verification

Patient Communication

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Knoxville, TN

Type of Employment: Fulltime

Schedule: Weekdays (Varies)

Compensation: Starting at $16/hour (Pending experience)

When patients enter our outpatient physical therapy center in Knoxville, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Front Desk Experience
• Insurance Verification Experience

Preferred Qualifications:

• 1 Year of Medical Office Experience
• 1 Year of Scheduling Experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans