Medical Front Office - Patient Service Specialist

SSM Health; Houston (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Join a forward-thinking healthcare provider as a Patient Service Specialist in Houston. This role is essential in creating a welcoming environment for patients, managing both their needs and the administrative side of care. You will play a crucial role in ensuring patients feel informed and supported from the moment they arrive. With a focus on exceptional service, you'll engage with patients, schedule appointments, and handle insurance processes, all while enjoying a supportive work culture and comprehensive benefits. If you're passionate about making a difference in patient care, this opportunity is perfect for you.

Benefits

Generous PTO

Comprehensive medical/RX plan

Health, vision, and dental plans

Company-matching 401(k) retirement plan

Life and disability protection

Qualifications

• 1 year of medical office experience is required.
• Experience with insurance verification is preferred.

Responsibilities

• Greet and register patients and provide appointment information.
• Schedule patient appointments in person and via phone.
• Collect co-pays and manage insurance verifications.

Skills

Patient Registration

Insurance Verification

Scheduling

Communication Skills

Education

High School Diploma/GED

Job description

Overview

Position:Patient Service Specialist

Location: Houston, TX (Fannin)

Type of Employment: Fulltime

Schedule: Weekdays - 7am to 5pm

Compensation: Starting at $15/hour (Pending experience)

When patients enter our outpatient physical therapy center in Houston, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders and business development team
• Collect co-pays from patients, manage payer approvals and conduct insurance authorizations and verifications

Qualifications

Minimum Qualifications:

• High School Diploma/GED required
• 1 Year of Medical Office Experience

Preferred Qualifications:

• Insurance Verification Experience
• 1 Year of Scheduling Experience

Additional Data

Select Medical is committed to having a workforce that reflects diversity at all levels and is an equal-opportunity employer. Qualified applicants are considered for employment, and employees are treated during employment without regard to race, color, religion, national origin, citizenship, age, sex, sexual orientation, gender identity, marital status, ancestry, physical or mental disability, veteran status, or any other characteristic protected under applicable law.