Medical Front Office - Patient Service Specialist

SSM Health; Fuquay-Varina (NC); On-site; Full time

Job summary

A leading healthcare provider in Fuquay Varina is seeking a Medical Front Office - Patient Service Specialist. This full-time role involves managing patient interactions and administrative tasks to ensure an exceptional experience. Join a supportive team with comprehensive benefits and a focus on work-life balance.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• 1 year front desk experience preferred.
• Healthcare experience preferred.

Responsibilities

• Greet and register patients, provide visit information.
• Schedule patient appointments in person and via phone.
• Collect co-pays, manage payer approvals, conduct insurance verifications.

Skills

Communication

Customer Service

Education

High School Diploma or GED

Job description

Overview

Position: Medical Front Office - Patient Service Specialist

Location: Fuquay Varina, NC

Type of Employment:Full-time

Schedule: Monday - Friday

Compensation: Starting at 16.00/ per hr (pending experience)

When patients enter our outpatient physical therapy center in Fuquay Varina, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans