Medical Front Office - Patient Service Specialist

Kessler Institute for Rehabilitation - Marlton; Dublin (OH); On-site; Full time

Job summary

A leading rehabilitation institute is seeking a Patient Service Specialist in Dublin, OH. This full-time position involves managing patient interactions and providing essential support for outpatient therapy. Candidates should possess a high school diploma and ideally have front desk or healthcare experience. Join our team for a fulfilling role with comprehensive benefits including healthcare and 401(k) plans.

Benefits

Generous PTO

Comprehensive medical/RX, health, vision, and dental plans

Company-matching 401(k) retirement plans

Life and disability protection

Qualifications

• High School Diploma or GED required.
• 1 Year Front Desk experience preferred.
• Healthcare experience is a plus.

Responsibilities

• Greet and register patients and provide information about their visit.
• Schedule patient appointments in person and via phone.
• Collect co-pays, manage payer approvals, and conduct insurance verifications.

Skills

Customer Service

Communication

Organizational Skills

Education

High School Diploma or GED

Job description

Overview

Position:Patient Service Specialist

Location: Dublin, OH

Type of Employment:Full-time

Schedule: Monday - Friday (Hours Vary)

Compensation:Start at $16/ hr (pending experience)

When patients enter our outpatient physical therapy center in Dublin, we want them to have an exceptional experience – starting at the front desk. That’s where you come in. As a patient service specialist, you’ll manage both the patient side and the business side of our center. Don’t underestimate the impact you can make on every patient’s care experience, even before they leave the waiting room.

Why Join Us: (benefits for full-time at 32+ hours/week)

• Start Strong: Our mentorship and orientation programs ensure a successful transition
• Recharge & Refresh: Generous PTO to maintain a healthy work-life balance
• Your Health Matters: Comprehensive medical/RX, health, vision, and dental plan offerings
• Invest in Your Future: Company-matching 401(k) retirement plans as well as life and disability protection

Check out the video below for additional insight into the work of our Patient Service Specialists!

Responsibilities

• Greet and register patients and provide information about what to expect during their visit and information about their next appointment as they check out
• Schedule patient appointments in person and via phone
• Regular communication with parties such as attorney offices, insurance companies and translation companies, market operational leaders, and business development team
• Collect co-pays from patients, manage payer approvals, and conduct insurance authorizations and verifications

Qualifications

Minimum:

• High School Diploma or GED

Preferred:

• 1 Year Front Desk experience
• Healthcare experience

Additional Data

Equal Opportunity Employer/including Disabled/Veterans