Medical Front Office Lake County

AdventHealth; Florida; On-site; USD 21,000 - 34,000; Full time

Benefits offered by this job

Benefits from Day One

PTO from Day One

403-B Retirement Plan

Parental Leave

Career Development

Well-being Resources

Mental Health Support

Pet Benefits

Job summary

AdventHealth in Florida is seeking a Patient Services/Billing Clerk to support front desk and billing operations. You will handle calls, schedule appointments, verify insurance, collect co-pays, and enter data in Athena EMR, ensuring accurate billing and patient satisfaction.

Ideal candidates have 2+ years in a medical office, a high school diploma, and proficiency with medical billing software. The role offers day-shift hours, benefits from day one, and opportunities for professional

Qualifications

• High school diploma or equivalent required.
• 2+ years in a medical office with medical terminology, coding, charge entry and payment collection preferred.
• Knowledge of medical insurance billing processes required.
• Strong computer skills and familiarity with office equipment (copier, fax).

Responsibilities

• Answer phone calls, take messages, triage per policy, and schedule appointments.
• Maintain patient check-in/out, verify insurance, collect co-pays, and update patient data.
• Post charges, verify coverage, explain responsibilities, and arrange payment plans.
• Review aging reports and obtain pre-certifications and authorizations as needed.
• Coordinate with Central Billing Office and social workers for billing questions.

Skills

Medical billing

Computer proficiency

Office equipment

Education

High School diploma

Tools

Athena EMR

Billing software

Job description

Our promise to you:

Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better.

All the benefits and perks you need for you and your family:

• Benefits from Day One: Medical, Dental, Vision Insurance, Life Insurance, Disability Insurance
• Paid Time Off from Day One
• 403-B Retirement Plan
• 4 Weeks 100% Paid Parental Leave
• Career Development
• Whole Person Well-being Resources
• Mental Health Resources and Support
• Pet Benefits

Schedule: Full time

Shift: Day (United States of America)

Address: 3120 Waterman Way

City: Tavares

State: Florida

Postal Code: 32778

Job Description:

Answers telephone calls promptly and courteously, identifying themselves and the practice, taking complete and accurate messages, and properly triaging calls according to policy. Transfers calls in a courteous and professional manner, delivering messages in a timely manner, and scheduling, canceling, or rescheduling appointments as requested. Manages patient check-in, confirming, adding, deleting, or updating insurance and personal information in Athena for accurate billing, and obtaining patient signatures on required forms. Notifies clinical staff of patient arrivals, registers patient encounters in EMR, and scans insurance cards. Manages patient check-out, determining amounts due, collecting co-pays, entering payment amounts into the computer, issuing receipts, and scheduling follow-up appointments and procedures. Ensures exiting patients feel confident that their questions and concerns have been addressed or are in the process of being resolved. Takes incoming new patient referrals and schedules appointments, maintaining the appointment schedule to accommodate physician and staff requests and conflicts. Reschedules patients when physicians are unable to meet the daily schedule, calls patients to confirm next day's appointments, and contacts "no show" patients to reschedule. Advises physicians of patients who cancel but do not reschedule, following physician instructions for disposition, and prepares and submits billing not handled by the Centralized Billing Office. Coordinates correspondence and maintains communication with MSBT, referring patients with financial questions to the appropriate Centralized Billing Office representative or Social Worker. Posts daily billing charges into EMT, verifies insurance coverage for new patients, reviews coverage, explains patient responsibilities, and arranges payment plans for self-pay patients. Reviews aging reports to identify and resolve delinquent accounts, verifies proper authorizations from insurance companies, and obtains pre-certification and authorization numbers for tests ordered by physicians. Other duties as assigned.

Knowledge, Skills, and Abilities:

• Technical knowledge is needed in the medical insurance billing fields [Required]
• Computer proficiency required. [Required]
• Small Office Equipment, i.e. copier, fax proficiency required [Required]

Education:

• High School Grad or Equiv [Required]

Field of Study:

• N/A

Work Experience:

• 2+ years experience in a medical office or equivalent with medical terminology, coding, charge entry and payment collection [Preferred]

Additional Information:

• N/A

Licenses and Certifications:

• N/A

Physical Requirements:

Physical Requirements - https://tinyurl.com/23km2677

Pay Range:

$15.45 - $24.73

Background Screening Requirement (Florida Law):

Certain positions are subject to Florida Level 2 background screening, including fingerprinting, as required by state law.

Applicants may review general information about Florida's background screening requirements at the Florida Care Provider Background Screening Clearinghouse: https://info.flclearinghouse.com/

This facility is an equal opportunity employer and complies with federal, state and local anti-discrimination laws, regulations and ordinances.