Medical Front Office Coordinator

Rocky Mountain Kidney Care; Denver (CO); On-site; USD 28,000 - 40,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision plans

Paid time off

401k with company match

Job summary

Rocky Mountain Kidney Care is seeking a friendly, detail-oriented front desk assistant to greet patients, manage calls, verify information, and support daily operations in our Denver office.

You will handle check-in tasks, document communications, maintain a tidy lobby, and assist with appointment coordination while upholding patient privacy and care standards.

Qualifications

• Education: High school diploma or GED.
• Exceptional customer service and critical thinking skills.
• Ability to defuse tense situations through diplomatic problem-solving.
• Ability to operate computer and other office equipment.
• Two years’ experience working in a healthcare environment preferred.

Responsibilities

• Greets patients and visitors in a prompt, courteous and helpful manner.
• Answering telephone, screens and directs calls, takes messages, provides information, and documents as appropriate.
• Issues forms to patients to complete, gives clear instructions, and offers assistance.
• Reviews all forms for completion and signatures.
• Checks in patients, verifies and updates information in the medical record, and takes patients’ photo.
• Maintains lobby and work area in neat and orderly manner; restocks pamphlets.
• Maintains monthly scorecard and reports daily numbers.
• Confirms appointments and ensures all calls are documented.
• Protects patient rights and confidentiality per HIPAA and OSHA guidelines.

Skills

Exceptional customer service

Critical thinking

Diplomatic problem-solving

Operate computer

Education

High school diploma or GED

Tools

Computer

Office equipment

Job description

About this position

Are you a compassionate and dedicated individual looking for a fulfilling career opportunity? Look no further! We are currently seeking a dynamic individual to join our team and make a positive impact in the lives of our patients!

Key Responsibilities:

• Greets patients and visitors in a prompt, courteous and helpful manner.


• Primary for answering telephone, screens and directs calls, takes messages, and provides information, and documents as appropriate.


• Issues forms to patients to complete, gives clear instructions, and offers assistance.


• Reviews all forms for completion and signatures.


• Checks in patients, verify and update necessary information in the medical record, obtains copies of ID and insurance card(s); takes patients’ photo.


• Screens visitors and responds to routine requests for information.


• Maintains work area and lobby in neat and orderly manner. Including restocking patient pamphlets in lobby racks.


• Maintains monthly scorecard and reporting daily numbers.


• Confirms appointments.


• Ensures all calls returned by End of Day, consistently documenting in Patient’s chart details of every call/visit.


• Protects patients' rights by maintaining confidentiality of personal and financial information, per HIPAA, and patient safety per OSHA guidelines.

*Please note that this is not an all-inclusive list of the responsibilities of the position.

Qualifications/Requirements:

• Education: High school diploma or GED


• Exceptional customer service and critical thinking skills


• Ability to defuse tense situations through diplomatic problem-solving


• Ability to operate computer and other office equipment


• Two years’ experience working in a healthcare environment preferred.

What we can offer:

• Competitive compensation plans: $20.00 - $29.00 / Hour DOE


• Competitive medical, dental, and vision plans, generous paid-time off and a 401k Retirement Plan with a generous company match.


• Excellent work/life balance schedules.


• Opportunities for advancement.

Physical Job Requirements:

• Frequent extended periods of standing, bending, stooping, walking, sitting


• The ability to lift up to 30 lbs.


• Reasonable accommodations may be made for individuals with disabilities

Join us in our commitment to providing quality patient care and fostering a positive environment for both our patients and our dedicated staff. If you're ready to contribute to a healthcare team that values excellence, embark on a rewarding journey with us!

Liberty Administrative Services, LLC provides an inclusive and safe environment for all applicants and employees. Liberty Administrative Services, LLC treats all individuals equally without regard to race, color, religion, sex (gender identity, gender expression, transgender), sexual orientation, age, pregnancy, parenthood, marital status, national origin or ancestry, citizenship status, disability, military status, genetic predisposition or carrier status or any other impermissible factor according to applicable law.

For applicants in need of assistance or special accommodations for any part of the application process because of a medical condition or disability, please send an email to [e-mail] to let us know the nature of your request.

Monday - Friday, 8:00 AM - 5:00 PM 40 Hours

Salary Information

$20 - $29Hourly Wage