Medical Front Office

Nextcare-Urgent-Car; Fredericksburg (VA); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Health savings account (HSA)

Employee visit program

Dental insurance

Vision insurance

Life insurance

Long-term disability

Short-term disability

Employee assistance program

Paid time off (PTO)

401(k) plan

Job summary

NextCare Urgent Care is seeking a Medical Front Office Receptionist to be the first point of contact for patients in a fast-paced clinic environment. You will collect patient and insurance information, input data into the EMR, and manage appointment flow with a focus on accuracy and courtesy.

Ideal candidates have at least two years in a front office role within a physician's office or urgent care setting, with strong typing and Windows software skills.

Qualifications

• High school diploma or GED required.
• Minimum 2 years in registration/front office in healthcare.
• Typing and computer proficiency in Windows-based software.

Responsibilities

• Obtain personal and insurance data from the patient and input into EMR.
• Monitor patient flow and place patients into rooms as needed.
• Complete insurance forms for registration for proper reimbursement.
• Prepare daily deposits, reconciliation, and statistics.
• Ensure front office supplies and functioning equipment.
• Answer phones with quality customer service.
• Keep waiting area and restrooms clean and professional.
• Manage patient appointments via NextCare website.
• Notify back office of urgent patient concerns.
• Educate patients on NextCare services for current/next visit.
• Notify Clinic Manager of safety concerns.
• Follow policies, safety, and infection control standards.
• Participate in training and cross-training of staff.

Skills

Multi-tasking

Customer service

Prioritization

Critical thinking

Typing

Education

High school diploma or GED

Tools

EMR system

Windows-based software

Job description

NextCare strives to be the leader in high access healthcare, offering urgent care, occupational health, virtual health and primary care services to our patients. With offering services in eleven states (Arizona, Colorado, Kansas, Michigan, Missouri, Nebraska, North Carolina, Oklahoma, Texas, Virginia and Wyoming) and over 165 urgent care clinic locations, we offer exceptional, affordable care to patients across the country.

At NextCare, we constantly strive to provide you with the highest degree of caring, growth, integrity, results and teamwork. These essential core values form the foundation of our relationships with patients, customers, investors, partners and one another. Extraordinarily high-performance standards serve as critical guides for making important clinical and business decisions. The expression of these standards is evident in our behavior, our attitude, and our approach to our daily work. The product of our strict adherence to core values is the ability to harness tremendous organizational energy to achieve our goal of upholding the highest standard for quality and service within the high access healthcare. This unique combination of values, performance standards and commitment serves as the key to our success.

What we are looking for

NextCare Urgent Care is looking for an energetic and enthusiastic Medical Front Office Receptionist that likes the challenge of a fast pace setting and working in a team environment. We are looking for customer-friendly and passionate employees to be a part of our growing organization where patients and employees are our top priority.

Responsibilities

Medical Front Office Receptionist is the first point of contact for patients in the clinic and is responsible for keeping patients and families informed of wait times, monitors the flow of patients, processes patients for discharge including preparing charges, collecting payment, obtaining all necessary signatures and issuing receipts in addition to:

• Obtain personal and insurance data from the patient and inputs information into EMR system.
• Monitors the flow of patients, including placing patients into rooms as needed.
• Completes all necessary insurance forms for registration to ensure proper reimbursement from payors.
• Prepares daily deposit, reconciliation, and daily statistical information.
• Ensures an adequate stock of front office supplies and proper functioning of equipment.
• Answers telephone utilizing quality customer service skills.
• Ensures patient waiting area and restrooms are clean and reflect a positive image of NextCare.
• Manages patient appointments scheduled via the NextCare website
• Notifies back office immediately of any urgent medical concerns a patient may be experiencing
• Educates patients on services offered by NextCare for their current or next visit
• Promptly notifies the Clinic Manager of any patient or employee safety concerns.
• Maintains established policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Participates in education programs and attends meetings as required.
• Participates in the orientation and/or training of newly hired personnel.
• Performs other related duties as assigned or described by Company policy to include assisting back office team members within scope of practice.

How you will make an impact

The Medical Front Office Receptionist supports the organization with exceptional customer service and treats all of our patients with respect and dignity. They ensure the clinic and front reception area is running smoothly and patient flow and satisfaction are at optimum.

Essential Education, Experience and Skills:

Education: Minimum of a high school diploma or GED is required

Experience : Minimum two years experience in registration or front office in a physician's office, hospital emergency department and/or urgent care setting. Typing and computer proficiency in Windows based software.

Skills : Ability to multi-task, provide quality customer service, prioritize and critical thinking

NextCare offers full time employees medical, health savings account, NextCare employee visit program, dental, vision, basic life, voluntary employee/spouse/child life, long term disability, short term disability, employee assistance program, critical illness, accident, legal, identity theft and paid time off benefits. Employees of all statuses are offered 401(k) Plan benefits. Employees in select positions are offered shift differential benefits. Benefits are offered per policy and plan rules.

This job description is not a contract of employment and does not alter the at-will employment relationship. NextCare reserves the right to modify, add, or remove duties and assign other duties as necessary to meet the needs of the business. Employees in this position are expected to be cross- trained and may be assigned to front office or back-office functions, or both, based on clinic staffing needs and business requirements

I have read and understand this explanation and job description.

Position Type

Full-time

Shift

Variable

Rotating schedule with hours M/F 8-8 and weekend 8-4

Workplace Type

Onsite

Address

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About NextCare

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NextCare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.

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