Medical Front Desk Specialist — Flexible Schedule & Benefits

American Family Care Warminster; Warminster Township (Bucks County); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Flexible schedule

Training & development

Free food & snacks

Company parties

Opportunity for advancement

Job summary

American Family Care Warminster is seeking a friendly Medical Receptionist to check patients in/out, verify insurance, and manage payments. You will maintain patient flow and upheld high customer service standards in a fast-paced clinic.

The role requires a High School diploma or equivalent, basic computer skills, and attention to detail. Training will be provided; on-site work in Warminster, PA with opportunities for advancement.

Qualifications

• High School graduate or equivalent; medical clerical experience preferred.
• Basic computer skills including Microsoft Office.
• Strong accuracy and attention to detail.
• Excellent customer service and phone manners.

Responsibilities

• Open clinic each day by preparing systems and new patient paperwork.
• Greet patients and collect insurance info and IDs.
• Register patients, verify insurance, and process payments.
• Respond to patient needs with courteous service and assist with follow-ups.
• Balance daily charges and close out daily reports.
• Keep complete and accurate documentation and records.
• Assist with other duties as assigned.

Skills

Customer service

Communication

Phone etiquette

Data entry

Education

High School diploma or equivalent

Tools

Microsoft Office

Job description

Benefits:

• 401(k)
• 401(k) matching
• Company parties
• Competitive salary
• Dental insurance
• Flexible schedule
• Free food & snacks
• Health insurance
• Opportunity for advancement
• Paid time off
• Training & development

Benefits/Perks

• Great small business work environment
• Flexible scheduling
• Paid time off, health insurance, dental insurance, retirement benefit, and more!

Company Overview

American Family Care (AFC) is one of the largest primary and urgent care companies in the U.S. providing services seven days a week on a walk-in basis. Our state-of-the-art centers focus on the episodic treatment of acute illnesses and injuries, workers' compensation, and occupational medicine. Each location is equipped with an onsite lab and in-house x-ray capability.

AFC is the parent company of AFC Franchising, LLC (AFCF). This position works directly with a franchised business location. The specific job duties and benefits can vary between franchises.

Job Summary

To accurately check patients in and out by verifying insurance, collecting payments, and maintaining patient records and accounts. Maintain patient flow. Provide positive patient relations.

Responsibilities

• Prepare the clinic for opening each day by reviewing the facility, opening all systems applications, and preparing new patient registration packets and required documents
• Greet patients, provide patients with initial paperwork and obtain copies of insurance and identification cards
• Register patients, update patient records, verify insurance accurately and timely, and check patients out
• Determine, collect, and process patient payments and address collection and billing issues
• Respond promptly to customer needs, provide excellent customer service, assist patients with follow-up appointments, and fulfill medical documentation requests
• Balance daily patient charges (cash, check, credit cards) against system reports
• Complete closing procedures by preparing closing documentation and submitting required reports
• Complete cash control procedures and secure financial assets
• Maintain complete and accurate documentation
• Other duties and responsibilities as assigned

Qualifications

High School graduate or equivalent. Previous medical clerical experience preferred. Basic computer knowledge, e.g., Microsoft Office. Accuracy and detail orientation. Positive customer service skills. Well-groomed appearance. Clear and articulate phone mannerisms.