Medical Front Desk Representative – Inbound Phones

ADVOCARE, LLC; Haddonfield (NJ); On-site; USD 26,000 - 30,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

HSAs

PTO

Retirement plan

Commuter benefits

Job summary

Advocare, LLC is actively seeking a medical front desk professional to join a busy physician-owned practice in New Jersey. You will be the friendly voice handling inbound patient calls and guiding patients through scheduling, referrals, and insurance questions.

The role emphasizes insurance knowledge, referrals management, and strong data-entry skills, with cross-training in Check-In/Check-Out to ensure a smooth patient flow. Competitive benefits offered.

Qualifications

• Minimum of 1 year in a medical front desk or medical office setting.
• Proven expertise handling high-volume inbound patient calls with empathy and professionalism.
• Solid understanding of medical insurance, pre-certifications, authorizations, and insurance portals like PEAR Portal.
• Direct experience entering, processing, and tracking patient referrals.
• Strong computer skills, fast data entry, and multitasking in a fast-paced environment.

Responsibilities

• Serve as the reassuring, expert voice on 100% of inbound patient phone calls.
• Guide patients through scheduling, referrals, and insurance inquiries.
• Cross-train at Check-In and Check-Out to maintain a smooth, friendly patient flow.
• Collaborate with providers and staff as an integral member of the physician-owned care team.

Skills

Medical front desk

Phone & service skills

Insurance literacy

Referral management

Data entry

Tools

PEAR Portal

Job description

Description

Ready to Find Your Forever Work Home?

We know there are dozens of medical front desk openings out there—so why choose us? Because we aren't offering just another job; we’re offering a career home where you are truly valued. If you are an experienced medical front desk professional looking for a long-term team where your skills are recognized and your growth is supported, we would love to meet you.

What We’re Looking For

We are searching for someone who already understands the rhythm of a high-volume medical practice and feels confident communicating with patients throughout the day.

• Experience: Minimum of 1 year in a medical front desk or medical office setting.
• Phone & Service Skills: Proven expertise handling high-volume inbound patient calls with empathy, clarity, and professionalism.
• Insurance Savvy: Solid understanding of medical insurance, pre-certifications, authorizations, and insurance portals (e.g., PEAR Portal).
• Referral Management: Direct experience entering, processing, and tracking patient referrals.
• Tech-Smart: Strong computer skills, fast data entry, and multi-tasking capabilities in a fast-paced environment.

What You’ll Do

• Serve as the reassuring, expert voice on 100% of inbound patient phone calls.
• Guide patients seamlessly through scheduling, referrals, and insurance inquiries.
• Cross-train at Check-In and Check-Out to maintain a smooth, friendly patient flow.
• Collaborate directly with providers and staff as an integral member of a physician-owned care team.

Comprehensive Benefits Package

We believe in taking care of the people who take care of our patients. We offer a robust, competitive benefits package designed to support your physical, financial, and personal well-being.

Full-Time Benefits:

• Health & Medical Care: Multiple medical and prescription coverage options to fit your lifestyle.
• Dental & Vision: Comprehensive dental and vision care plans.
• Flexible Spending & Health Savings: Health Savings Accounts (HSAs) with employer eligibility and Flexible Spending Accounts (FSAs).
• Financial Protection: Voluntary short-term & long-term disability, term life insurance, AD&D, hospital indemnity, accident, critical illness, and cancer coverage.
• Retirement Planning: 401(k) retirement savings plan to help build your future.
• Time Away: Generous Paid Time Off (PTO) to rest and recharge.
• Extra Perks: Commuter benefits alongside group auto and homeowners insurance discounts.

Part-Time Benefits:

• Vision coverage
• Flexible Spending Accounts (FSAs

Why You’ll Love Working With Us

• A Team That Has Your Back: Join a busy, well-established family medical practice with a collaborative culture where every team member is treated like family.
• Meaningful Impact: You aren't just a receptionist; you are a vital link in the clinical care team. Patients rely on your guidance, empathy, and organizational talent.
• Growth & Cross-Training: While your primary focus is mastering inbound patient communications, you will be cross-trained in Check-In and Check-Out processes to build a dynamic skill set.
• Competitive Compensation: Earn $19.00 to $22.00/hr based on your experience and demonstrated expertise.
• Group auto and homeowners insurance discounts.

About Advocare, LLC Advocare is a premier, physician-owned partnership of leading pediatricians, family practitioners, and specialists across New Jersey, Pennsylvania, and Delaware. We are dedicated to delivering exceptional patient care and creating a dynamic, fulfilling environment for our staff.

Requirements

Applicants must have a minimum of 1 year of medical front desk/reception experience.

We are especially interested in candidates with:

• At least 1 year of medical office/front desk experience
• Experience handling high-volume inbound patient calls
• Experience entering and processing patient referrals
• Experience using PEAR Portal and other insurance/payer websites
• Strong knowledge of medical insurance
• Experience with referrals, authorizations, and precertifications
• Strong computer and data-entry skills
• Excellent patient service and telephone communication skills
• Ability to multitask and stay organized in a busy medical office