Medical Front Desk Receptionist (CVWHA)

Santé Health System; Fresno (CA); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical benefits

401k retirement plan

Paid time off

Job summary

Sante Health System is seeking a full-time Medical Front Desk Receptionist for Central Valley Women's Health Associates in the Fresno, CA area. The role greets patients, answers phones, schedules appointments, and updates patient information while maintaining a friendly, efficient front desk presence.

Ideal candidates will have a high school diploma and at least one year of medical office experience, with Epic and NextGen experience considered a plus and OB/GYN exposure preferred.

Qualifications

• High school diploma or equivalent required.
• At least 1 year of work experience in a medical office setting.
• Knowledge of computer and business office procedures.
• Pleasant attitude and strong relationship skills with patients, staff and public.

Responsibilities

• Greet patients and callers in a professional manner and respond to routine information requests.
• Identify caller and determine purpose of the call.
• Direct callers to appropriate departments or staff.
• Coordinate and reschedule patient appointments.
• Check patients in and update patient information in the system.
• Process payments and issue receipts as required.

Skills

Customer service

Phone etiquette

Communication skills

Detail oriented

Multitasking

Education

High school diploma or equivalent

1 year medical office experience

Tools

Epic Systems

NextGen

Job description

Sante Health System is looking for a full time, Medical Front Desk Receptionist to join our medical office team at Central Valley Women's Health Associates (CVWHA), in the Fresno, CA area. This position is responsible for answering phones and transferring calls to the appropriate departments. This position will also greet, instruct and schedule patients, visitors and update patient information.

OUR IDEAL FRONT DESK RECEPTIONIST

• Positive - a can-do attitude that lifts those around you
• Customer service oriented - focused on the needs of others
• Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care
• Strong Communication - be comfortable on the phone and email, with ability to communicate clearly
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it
• Efficient - a knack for effectively prioritizing tasks and managing your time

QUALIFICATIONS

• High school diploma or equivalent
• Formal training which will be indicated by one year work experience in a medical office setting
• Knowledge of computer and business office procedures
• Pleasant attitude
• Ability to establish and maintain effective relationship with patients, employees and the public
• Epic & Nextgen experience a plus
• Preferably OB/GYN experience

PERFORMANCE REQUIREMENTS Knowledge, Skills, and Abilities:

• Knowledge of business office procedures.
• Knowledge of managed care products such as HMO's and PPO's.
• Knowledge of grammar, spelling and punctuation to type patient information.
• Skill in operating a computer and photocopy machine.
• Skill in greeting patients and answering the telephone in a pleasant and helpful manner.
• Ability to speak clearly and concisely.
• Ability to read, understand and follow oral and written instructions.
• Ability to sort and file materials correctly and in alphabetical or numeric systems.
• Ability to establish and maintain effective working relationships with patients, employees, and the public.

JOB DUTIES AND RESPONSIBILITIES

1. Greet patients and callers in a congenial and professional manner; screen and respond to routine request for information.
2. Identify caller and determine reason for the telephone call.
3. Direct caller to the appropriate person or place.
4. Coordinate and reschedule patients appointments.
5. Check patients in.
6. Inquire about any new patient information (change of address, telephone, new insurance, etc.).
7. Scan new insurance card.
8. Help patient complete necessary forms.
9. Put new information into computer.
10. Prepares cashier drawers with specified opening balance of currency and coins.
11. Receives and post payments and co-pays from patients and issues receipts as required.
12. Runs reports as required to balance charges and payments.
13. Prepares deposit for the day if required.
14. Management of Reports.
15. Zero EOB's from Capitation Report.
16. MCMP yearly project of tracking patients per the standards of Medicare.
17. Tracking Santes' Pay for Performance.
18. Coverage for physician receptionist area as needed.
19. Attends meetings and in-service as required.
20. Maintains records in a confidential manner.
21. Comply with all work rules including those pertaining to safety and health.
22. Perform related work as required; perform other duties and assigned by the Administrator.
23. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

www.santehealth.net