Medical Front Desk Receptionist

Headlands Research; California (MO); On-site; USD 27,552 - 31,684; Full time

Benefits offered by this job

Health insurance (medical, dental, vision)

Health Savings Accounts (HSA)

Flexible Spending Accounts (FSA)

Paid Time Off (PTO)

401(k) with company match

Job summary

Headlands Research is looking for a Medical Front Desk Receptionist for the Peninsula Research Associates in Rolling Hills Estates, CA. This full-time position involves managing front desk operations and supporting administrative tasks. The ideal candidate will have strong organizational skills, proficiency in technology, and a commitment to excellent customer service. Benefits include health insurance, paid time off, and opportunities for professional growth as part of a friendly and collaborative culture.

Qualifications

• Prior experience scheduling customer/patient appointments and handling phone calls required.
• Experience within a healthcare environment is required.
• Strong proficiency in technology and computer applications.

Responsibilities

• Greet and assist patients in a friendly manner.
• Manage phone calls and schedule appointments.
• Maintain a clean and organized reception area.
• Collect patient information and maintain records.
• Collaborate with clinical staff to support operations.

Skills

Organizational skills

Customer service

Computer skills

Communication skills

Bilingual (English and Spanish)

Education

High school diploma or equivalent

Certification in medical office administration

Job description

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting‑edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role

We are seeking a Medical Front Desk Receptionist for our clinical research site Peninsula Research Associates located in Rolling Hills Estates, CA. This pivotal role will involve managing the front desk operations and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational and management skills, high proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Type: Regular Full-time Employee
Schedule: Mondays through Fridays, 8:00 am - 5:00 pm
Pay Range: $20-23/hr (dependent upon relevant experience, certification, and education.)
Location: Onsite in Rolling Hills Estates/Palos Verdes, CA (no remote or hybrid work)
Reports to: Site Director
Benefits: Our benefits package for full-time employees includes health insurance (medical, dental, and vision), Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA), Paid Time Off (PTO), a variety of disability, accident, and life insurance options, as well as many more.

Why Join Us

• Friendly and Collaborative Culture: Be part of a dynamic team that values collaboration and growth.
• Professional Growth: Opportunities for advancement in a rapidly growing organization.
• Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational compliance.
• Assist with facility-related expenses to ensure budget adherence.

Requirements

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
• Prior experience within a healthcare environment is required.
• Bilingual in English and Spanish preferred.
• Strong computer skills with the ability to learn new software systems quickly.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Commitment to delivering exceptional customer service.
• Reliable and trustworthy.

Headlands Research will never ask a candidate for personally identifiable information (date of birth, social security number, driver’s license information, etc.) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail] for further assistance. Any correspondence not requesting an accommodation will not receive a response.