Bilingual Front Desk Receptionist

Headlands Research; Riverside (CA); On-site; USD 57,308,160 - 65,904,384; Full time

Benefits offered by this job

Medical and dental plans

Vision coverage

401(k) with company match

Paid holidays and paid time off

Job summary

Headlands Research is seeking a Front Desk Receptionist for our Riverside site. You will greet patients, handle calls, schedule appointments, and keep records accurate while supporting daily operations.

The role emphasizes strong customer service, bilingual English/Spanish communication, and proficient use of computer systems in a healthcare setting. Full-time, on-site with competitive benefits offered.

Qualifications

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling patient appointments and handling calls is required.
• Experience in a healthcare environment is required.
• Bilingual in English and Spanish is required.
• Strong computer skills and ability to learn new software quickly.
• Excellent communication and interpersonal skills are essential.
• Strong organizational skills and ability to manage multiple tasks.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational efficiency.
• Assist with facility-related expenses to ensure budget adherence.

Skills

Customer service

Communication

Organization

Computer skills

Multitasking

Education

High school diploma

Medical office administration certificate

Tools

MS Office

Job description

At Headlands Research, we are dedicated to enhancing clinical trial delivery within our communities. As a leading network of advanced clinical trial sites, we leverage cutting-edge technology and exceptional support services to broaden outreach and participation. Founded in 2018, our rapidly growing company currently operates 20+ sites across the US and Canada, with plans for further expansion.

The Role:

We are seeking a Front Desk Receptionist to join our clinical research site in Riverside. This pivotal role will involve managing the front desk operations and supporting the administrative tasks for the site. The ideal candidate will demonstrate strong organizational and management skills, high proficiency in technology/computer applications, and a commitment to providing excellent customer service.

Position Type:

Full Time

Pay Range:

$20-$23/hr, based on experience

Location:

Riverside, CA (no remote opportunities)

Work Schedule:

Mondays through Fridays, 7:00 AM to 3:30 PM

Why Join Us?

• Friendly and Collaborative Culture: Be part of a dynamic team that values collaboration and growth.
• Professional Growth: Opportunities for advancement in a rapidly growing organization.
• Comprehensive Benefits: Enjoy a range of medical and dental plans, vision coverage, 401(k) with company match, paid holidays, paid time off, and more.

Responsibilities

• Greet and assist patients in a friendly and professional manner.
• Manage phone calls and schedule appointments efficiently.
• Ensure the reception area is clean, organized, and welcoming.
• Collect patient information and maintain accurate records.
• Collaborate with clinical staff to support operational needs.
• Handle various administrative tasks as assigned.
• Manage office supplies and equipment to ensure operational compliance.
• Assist with facility-related expenses to ensure budget adherence.

Requirements

• High school diploma or equivalent; certification in medical office administration is a plus.
• Prior experience scheduling customer/patient appointments and handling customer/patient phone calls required.
• Prior experience within a healthcare environment is required.
• Bilingual in english and spanish required.
• Strong computer skills with the ability to learn new software systems quickly.
• Excellent communication (verbal and written) and interpersonal skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple tasks simultaneously.
• Commitment to delivering exceptional customer service.
• Reliable and trustworthy.

California Pay Range

$20 - $23 USD

Headlands Research will never ask a candidate for personal identifiable information (date of birth, social security number, driver's license information, etc) via email or messenger tools, or for a financial deposit of any kind.

Headlands Research is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, age, sex, national origin, disability status, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Need Assistance?

Headlands Research is committed to providing access and reasonable accommodation in its employment for individuals with disabilities. To request disability accommodation in the application process, contact [e-mail] for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.