Medical Front Desk & Patient Experience Coordinator

Florida Digestive Health Specialists LLP; Venice (FL); Presencial; USD 2 066 000 - 3 031 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health insurance

Retirement plan

Paid time off

Paid holidays

Resumo da oferta

Florida Digestive Health Specialists is seeking a detail‑oriented Front Desk Coordinator to join our Venice, FL team. You will greet patients, manage sign‑in, schedule appointments, answer calls, verify insurance, and maintain accurate records while upholding HIPAA standards.

In this full‑time clerical role, you’ll collaborate with medical staff, ensure smooth front desk operations, and provide exceptional service in a patient‑focused environment with competitive benefits.

Qualificações

• High school diploma or equivalent required.
• Medical office experience preferred.
• Proficiency with scheduling software and EMR systems.
• Ability to multitask in a fast-paced environment.

Responsabilidades

• Greet patients and visitors with a warm and welcoming demeanor
• Ensure the completion of patient paperwork, sign-in, and security procedures and the scheduling of patients
• Answer phone calls, take messages, and redirect calls as necessary
• Keep patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Communicate effectively with patients, medical staff, and other team members
• Comfort patients by anticipating patients’ anxieties and answering patients’ questions
• Verify insurance information, process patient balances, and reconcile copayments daily
• Handle inbound calls and inquiries from patients regarding appointments and general inquiries with professionalism and empathy
• Maintain accurate patient records, ensuring all necessary information is collected and updated in the system
• Adhere to HIPAA regulations and protect patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintain cleanliness and organization of the front desk and reception area
• Maintain operations by following policies and procedures, reporting needed changes
• Assist with other administrative tasks as assigned by management

Conhecimentos

Verbal communication

Written communication

Organizational skills

EMR systems

Formação académica

High school diploma or equivalent

Ferramentas

Scheduling software

EMR systems

Descrição da oferta de emprego

Florida Digestive Health Specialists is seeking a detail‑oriented Front Desk Coordinator to join our Venice, FL team. You will greet patients, manage sign‑in, schedule appointments, answer calls, verify insurance, and maintain accurate records while upholding HIPAA standards.

In this full‑time clerical role, you’ll collaborate with medical staff, ensure smooth front desk operations, and provide exceptional service in a patient‑focused environment with competitive benefits.