Medical Front Desk & Patient Experience Coordinator

Washington Gastroenterology; Tacoma (WA); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, vision

Long-term disability

AD&D

Basic life insurance

401(k) with 3% safe harbor

Discretionary bonuses

Paid time off

Holidays

Float holiday

Annual discretionary bonuses

Job summary

Washington Gastroenterology is seeking a Full-time Front Desk Coordinator to join our clinic in Tacoma. You will greet patients, answer phones, schedule appointments, and manage registrations with accuracy in our EMR system.

This role emphasizes patient service, professional communication, and teamwork in a fast-paced medical office. We offer competitive hourly pay ($20.35–$23.50) plus a comprehensive benefits package including medical, dental, vision, long-term disability, AD&D, basic life

Qualifications

• High School graduate or equivalent required.
• Minimum of one year experience in a medical office setting; medical terminology knowledge preferred.
• Experience and/or training in medical office protocol preferred.
• Knowledge of medical terminology preferred.
• Previous gMed experience preferred.

Responsibilities

• Meets and greets patients and visitors in a professional and courteous manner.
• Answer telephones, schedule appointments and direct calls appropriately.
• Obtain and verify patient demographic and financial information and all other required forms for accuracy and completeness; enters patient registration information into the EMR.
• Enter the obtained information into the practice management system either manually or scanned.
• Collect and process patient copays and remaining patient balances according to WAGI policies.
• Review schedules for accuracy and efficiency and notify the Lead Front Desk Coordinator or Clinic Manager if discrepancy.
• Schedule follow up appointments, diagnostic testing, procedures, and referrals to specialists.
• Explain procedure preps and all details pertaining to the scheduled procedure.
• Process mail
• Maintain inventory of office supplies
• Keep reception area neat and clean
• All other duties as assigned

Skills

Communication

Multitasking

Independent work

MS Office

Basic math

Education

High School diploma

Tools

Excel

Word

Job description

Washington Gastroenterology is seeking a Full-time Front Desk Coordinator to join our clinic in Tacoma. You will greet patients, answer phones, schedule appointments, and manage registrations with accuracy in our EMR system.

This role emphasizes patient service, professional communication, and teamwork in a fast-paced medical office. We offer competitive hourly pay ($20.35–$23.50) plus a comprehensive benefits package including medical, dental, vision, long-term disability, AD&D, basic life