Medical Front Desk Assistant (HAN)

Santé Health System; Fresno (CA); On-site; USD 38,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Paid time off

Job summary

Sante Health System in Fresno, CA is seeking a Medical Front Desk Assistant II to support a busy office, assist physicians, and help manage patient flow in both front and back offices. This role emphasizes accurate administrative processes and patient care coordination.

Ideal candidates will have a high school diploma with clerical experience in a medical setting, strong organization, and a collaborative spirit to maintain smooth clinic operations and high-quality patient service.

Qualifications

• High school diploma or GED required; 3 years clerical experience in a medical office preferred.
• Knowledge of medical terminology and practice management software is a plus.
• Strong organizational skills and ability to maintain confidentiality.

Responsibilities

• Provide patient care according to established standard practices.
• Collect and distribute all incoming faxes.
• Checkout and schedule future appointments.
• Process and complete patient disability forms.
• Handle referrals and imaging scheduling.
• Schedule scans, home health, therapy, and nerve studies.
• Review test results with patients.
• Answer phones and manage communications.
• Prepare charts, request authorizations, and manage paperwork.
• Maintain patient confidentiality per HIPAA.

Skills

Positive attitude

Customer service oriented

Friendly

Detail-oriented

Self-motivated

Efficient

Education

High school diploma/GED

Tools

Practice management software

Medical terminology knowledge

Job description

Sante Health System in Fresno, CA is seeking to fill the position of a Medical Front Desk Assistant II at one of our busy medical offices, Hongshik Han MD Inc. This position plays a vital role in providing exceptional patient care, ensuring efficient administrative processes, and facilitating smooth clinic operations. This position is responsible for assisting the physician, and for supporting and monitoring patient flow in front and back office while delivering primary health care and patient care management.

OUR IDEAL MEDICAL FRONT DESK ASSISTANT

• Positive - a can-do attitude that lifts those around you.
• Customer service oriented - focused on the needs of others.
• Friendly - can easily connect with others and work collaboratively with all service staff in support of patient care.
• Detail-oriented - a commitment to achieving a high level of accuracy and attention to detail.
• Self-motivated - no-task-too-small approach to the work, sees what needs to be done and does it.
• Efficient - a knack for effectively prioritizing tasks and managing your time.

REQUIREMENTS

• High school diploma/GED equivalent required plus 3 years clerical experience preferably in a medical office setting.
• Knowledge of medical terminology and practice management computer software programs a plus.

ESSENTIAL DUTIES AND RESPONSIBILITIES

1. Provides patient care according to established standard practices.
2. Collect and distribute all incoming faxes.
3. Checkout/ make future appointments for patients.
4. Process and complete patient disability forms.
5. Outgoing Referrals
6. NCS/EMG
7. Scheduling of Imaging, Home Health, Physical Therapy, nerve conduction studies.
8. Schedule patients to review test results as they are received.
9. Answer Phones
10. Surgery Scheduling Backup
11. Prepare charts and Xray request forms
12. Request authorizations for testing.
13. Request authorizations for additional office visits.
14. Request extensions for existing authorizations that are expired.
15. May perform selected clinical and administrative duties, such as referrals, authorizations, preparation of rounds, new prescriptions, and refills.
16. Prepare patients for examination and treatment.
17. Prepare exam rooms with necessary supplies prior to rooming patients.
18. Prepare and maintain supplies and equipment for treatments, including sterilization.
19. Return patient calls within a 24-hour period.
20. Relay provider communications to patients by phone or mail.
21. Provide general information on departmental policies and procedures.
22. Organize patient files, records, and reports for Dr. to review.
23. Performs duties requiring moderate problem solving and critical thinking.
24. Provides training and mentoring to other staff members.
25. Attend required meetings and participates in committees as requested.
26. Participate in professional development activities and maintain professional affiliations.
27. Maintain patient confidentiality in compliance with HIPAA regulations.
28. In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.
29. Review and correct mistakes of others as needed.

PERFORMANCE REQUIREMENTS
(Knowledge, Skills, and Abilities):

• Knowledge of medical practice and care to assist in giving patient care.
• Knowledge of examination, diagnostic, and treatment room procedures.
• Knowledge of medical equipment and instruments to administer patient care.
• Knowledge of common safety hazards and precautions to establish a safe work environment. Knowledge in insurances and verifications.
• Skill in assisting in a variety of treatments and medications as directed.
• Skill in taking vital signs. Skill in maintaining records and recording test results.
• Skill in developing and maintaining department quality assurance.
• Skill in establishing and maintaining effective working relationships with patients, medical staff, and the public.
• Ability to maintain quality control standards including, but not limited to confidentiality.
• Ability to react calmly and effectively in emergency situations, while communicating clearly.
• Ability to interpret, adapt and apply guidelines and procedures.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

Sante is celebrating over 30 years of service to the community. We deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide competitive pay, excellent benefits including medical, dental, vision, and life insurance, 401k retirement plan, paid time off, and opportunities for advancement. Being part of our team is like being part of a big family. Join our team and make Sante Health System your home away from home.

www.santehealth.net