Front Desk Receptionist (FDH Chestnut)

Sante Health System, Inc

Fresno (CA)

On-site

USD 23,419 - 31,684

Full time

14 days+

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Benefits offered by this job

Competitive pay

Medical, dental, vision, and life ins

401k retirement plan

Paid time off

Opportunities for advancement

Job summary

Sante Health System in Fresno, CA is seeking a full-time Front Desk Receptionist to join Fresno Digestive Health - Chestnut. The role answers phones, transfers calls, greets visitors, and schedules and updates patient information in our medical office team.

Ideal candidates have a high school diploma, knowledge of computer and office procedures, and experience in a medical office with EMR systems (EPIC/NextGen preferred). Bilingual English/Spanish is a plus to assist Spanish-speaking patients.

Qualifications

High school diploma or equivalent.
Knowledge of computer and business office procedures.
One year of work experience in a medical office setting.
One year of experience handling insurance verification and eligibility in a medical office.
Experience with EMR systems (EPIC, NextGen preferred).
Bilingual in English and Spanish preferred to assist with Spanish-speaking patients.

Responsibilities

Greet patients and callers professionally and screen routine information requests.
Identify caller and reason for the call; direct to the appropriate person or place.
Coordinate and reschedule patient appointments.
Check patients in and collect new patient information (address, phone, insurance).
Scan insurance card and update computer records.
Handle payments and co-pays; issue receipts.
Attend meetings and maintain confidentiality; follow safety rules.

Skills

Positive attitude

Customer service

Friendly

Strong communication

Detail-oriented

Self-motivated

Efficient

Bilingual English/Spanish

Phone etiquette

Education

High school diploma or equivalent

Tools

EPIC

NextGen

Job description

Sante Health System is looking for a full time Front Desk Receptionist in the Fresno, CA area to join our medical office team, Fresno Digestive Health - Chestnut. This position is responsible for answering phones and transferring calls to the appropriate departments. This position will also greet, instruct visitors, and schedule, update patient information.

OUR IDEAL FRONT DESK RECEPTIONIST

Positive- A can-do attitude that lifts those around you
Customer Service Oriented- focused on the needs of others
Friendly- Can easily connect with others and work collaboratively with all service staff in support of patient care
Strong Communication- Be comfortable on the phone and email with ability to communicate clearly
Detailed Oriented- A commitment to achieving a high level of accuracy and attention to detail
Self-Motivated- No task too small to approach the work, sees what needs to be done and does it
Efficient- A knack for effectively prioritizing tasks and managing your time

Qualifications

High school diploma or equivalent
Knowledge of computer and business office procedures
Formal training which will be indicated by one year work experience in a medical office setting
Minimum of one year of experience handling insurance verification and eligibility in a medical office setting
Experience working with electronic medical record (EMR) systems; EPIC and NextGen preferred
Bilingual in English and Spanish preferred to assist with Spanish speaking patients

PERFORMANCE REQUIREMENTS

Knowledge, Skills, And Abilities

Knowledge of business office procedures
Knowledge of managed care products such as HMO's and PPO's
Knowledge of grammar, spelling and punctuation to type patient information
Skill in operating a computer and photocopy machine
Skill in greeting patients and answering the telephone in a pleasant and helpful manner
Ability to speak clearly and concisely
Ability to read, understand and follow oral and written instructions
Ability to sort and file materials correctly and in alphabetical or numeric systems
Ability to establish and maintain effective working relationships with patients, employees, and the public

JOB DUTIES AND RESPONSIBILITIES

Greet patients and callers in a congenial and professional manner; screen and respond to routine request for information.
Identify caller and determine reason for the telephone call
Direct caller to the appropriate person or place.
Coordinate and reschedule patients appointments.
Check patients in.
Inquire about any new patient information (change of address, telephone, new insurance, etc.).
Scan new insurance card.
Help patient complete necessary forms.
Put new information into computer.
Prepares cashier drawers with specified opening balance of currency and coins.
Receives and post payments and co-pays from patients and issues receipts as required.
Runs reports as required to balance charges and payments.
Prepares deposit for the day if required.
Management of Reports.
Zero EOB's from Capitation Report.
MCMP yearly project of tracking patients per the standards of Medicare.
Tracking Santes' Pay for Performance.
Coverage for physician receptionist area as needed.
Attends meetings and in-service as required.
Maintains records in a confidential manner
Comply with all work rules including those pertaining to safety and health.
Perform related work as required; perform other duties and assigned by the Administrator
In the spirit of teamwork, employees are expected to follow any other job-related instructions and to perform any other job-related duties as requested.

ABOUT SANTE HEALTH SYSTEM

Sante Health System is a Management Services Organization that serves multiple clients. "Sante" is the French word for health. Our name symbolizes our commitment to good health, progressive care, and leadership in our community.

Sante is one of the largest healthcare claims and billing management companies in Central California. The strength of Sante is the extraordinary network of physicians, health plans, and other health service providers it offers the people of our valley. Sante coordinates with physicians, health plans, hospitals, and ancillary providers to ultimately benefit the patient in a managed care environment. Sante Health System provides numerous client services such as billing, claims processing, contracting, credentialing, finance, human resources, information services, marketing/communications, physician services, practice management, provider relations, quality improvement, and utilization management.

With over 30 years of service to the community we deeply understand that we would not be successful in enhancing the quality of life of our patients without our incredible team. This is why we have created a work culture that is comprised of talented, driven, dedicated, innovative, and service-driven professionals. We provide